Sandra Apgar
Katy
Summary
Dedicated professional experienced in customer engagement and problem-solving. Known for fostering client loyalty and delivering exceptional service, ready to leverage expertise in driving business growth and enhancing operational success.
Overview
13
13
years of professional experience
Work History
Consultant
Pampered Chef
09.2018 - Current
- Managed client relationships, fostering loyalty and promoting repeat business opportunities.
- Advised clients on product selection and cooking techniques, enhancing their culinary experiences.
- Identified customer needs promptly, ensuring efficient service delivery and satisfaction.
- Coordinated product demonstrations that showcased culinary tools and recipes, engaging customers and fostering interest.
- Created promotional content including videos, webinars, blog posts, and product reviews to drive engagement.
- Maintained positive working relationships with staff and management to support teamwork.
- Facilitated online parties that enabled hosts to earn free products through participation.
Dental Office Manager
Stonehaven Dental
Burleson
12.2020 - 09.2025
- Managed daily operations of dental office to ensure efficient workflow and high patient satisfaction.
- Coordinated appointment scheduling to maximize staff utilization and improve patient access.
- Supervised front desk staff, providing necessary training and support.
- Implemented patient communication strategies that increased engagement and improved retention.
- Facilitated timely submission and follow-up of insurance claims with providers.
- Resolved customer complaints through investigation and prompt action, enhancing patient satisfaction.
- Prepared monthly reports summarizing practice activity for senior management review.
- Collaborated with healthcare professionals to ensure quality patient care.
Front Desk Coordinator
Stonehaven Dental
Waco
10.2016 - 11.2020
- Managed incoming calls to address inquiries and direct customers appropriately, enhancing overall support experience.
- Greeted and directed customers kindly and accurately.
- Developed rapport with patients to create a welcoming office environment and improve patient satisfaction.
- Facilitated check-in and check-out procedures by verifying identification and collecting payment information, ensuring a smooth arrival and departure experience for guests.
- Maintained accurate patient records using electronic health record systems.
- Managed patient scheduling and appointment confirmations for efficient office operations.
- Assisted in processing patient insurance claims and verifying coverage details.
- Processed payments from customers including cash, checks, debit and credit cards, gift cards.
- Opened the office and completed closing paperwork and procedures daily.
- Performed administrative tasks such as filing documents, preparing reports, and updating databases.
- Ensured that all front desk areas were kept clean and organized at all times.
- Addressed email inquiries from guests to ensure satisfaction and provide necessary information. from guests regarding their stay or any special requests they may have had.
- Built relationships with long-term clients through individualized and outstanding customer service.
- Assisted other departments with various tasks to ensure smooth operations.
Dental Assistant
Liberty Hill Pediatric Dentistry
Liberty Hill
10.2013 - 10.2016
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Assisted pediatric dentists during examinations and treatments.
- Prepared dental instruments and ensured a sterile environment.
- Sterilized instruments according to established guidelines and protocols.
- Took digital X-rays of teeth using radiographic equipment.
- Provided support for dental radiography procedures and imaging.
- Educated patients and parents about oral hygiene practices.
- Managed patient records and maintained confidentiality standards.
- Scheduled appointments and coordinated patient flow effectively.
- Managed appointment scheduling, answered phone inquiries, and updated patient records to support office operations.
- Coordinated with insurance companies to clarify patient coverage options and streamline billing processes.
- Maintained a neat, clean and organized environment throughout the office.
- Initiated patient interaction to create a friendly environment. upon arrival at the office and escorted them to an examination room.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
Education
Dental Assistant Certification - Dental Assisting
First Reposnse Medical Training
Killeen, TX09-2013
Skills
- Customer relationship management
- Sales strategy
- Product demonstration
- Issue resolution
- Virtual event coordination
- Guest engagement
- Time management
- Goal setting
- Content creation
- Effective communication
Timeline
Dental Office Manager
Stonehaven Dental
12.2020 - 09.2025
Consultant
Pampered Chef
09.2018 - Current
Front Desk Coordinator
Stonehaven Dental
10.2016 - 11.2020
Dental Assistant
Liberty Hill Pediatric Dentistry
10.2013 - 10.2016
Dental Assistant Certification - Dental Assisting
First Reposnse Medical Training