Sandra Arellano
Carson City,NV
Summary
Seeking to secure a Lead to Entry Level Management position with a hard-working yet pleasant company.
Efficient Duty Manager with exceptional experience leading teams, delivering results and exceeding expectations. Highly committed with hardworking mentality to maintain quality of services and products.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly experienced in customer service relations and conflict resolution.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager on Duty
GPEG LLC, Slot World Casino / Bodines Casino
03.2021 - 03.2024
GPEG Properties LLC
Slot World & Bodines Casino Carson City, NV
March 2021 to March 2024
- Duty Manager 2021/2024
- Security Officer 2021-2024
- Drop/Count Lead 2021/2023 (MOD) Manager on Duty
- Manage and maintain proper processes and procedures within the casino environment and support departments to ensure successful daily operations
- Knowledge of operating company equipment indoor/outdoor, office electronics, POS, Windows, Excel, Word and other software applications, generate and compose company emails, shift reports, etc.
- Employee Management- Onboarding new hires, consistent and repetitive training, coaching and discipline to exceed company's vision and quality customer experience
- Provide prompt, courteous and professional customer service. Gain and build customer relations. Address customer concerns and resolve matters
- Conduct routine company promoting and marketing events
- Complete required training and exams to obtain necessary certificates
Education
High School Diploma - General Studies
Carson Adult Education
Carson City, NVSkills
- Operations Management
- Customer/Vendor Relationship Management
- Cost Control, Inventory Oversight
- Managing Operations and Efficiency
- Employee Development
- Business Analysis and Reporting
- Negotiation and Conflict Resolution
- Effective Communication
- Sales and Marketing
- Policy Enforcement
Languages
*English/1st language
*Spanish/2nd language
Certification
- CPR, AED & BLS Certified (HandsOn)2023/2025
- Narcan Administration Training Certificate (HandsOn) 2023/2025
- Alcohol Awareness Card (Attended)2024/2028
- BBP Certificate(Online) 2021/2025
- NV Gaming Registered/Fingerprints 2022/2025
- Forklift Certified 2018/2021 (Willing to Re-certify)
- Executive Management Training
Tim Furlong Simmons Group
3mos, 4hr sessions 2022/2023/2024
Timeline
Manager on Duty
GPEG LLC, Slot World Casino / Bodines Casino
03.2021 - 03.2024
High School Diploma - General Studies
Carson Adult Education
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