SANDRA BAKER
Georgetown,DE
Summary
Dynamic professional with extensive experience in healthcare management. Expertise in developing training programs, ensuring regulatory compliance, and fostering strong relationships with referral sources. Committed to optimizing clinic performance and patient care outcomes.
Overview
11
11
years of professional experience
Work History
REGIONAL MANAGER PATIENT CARE COORDINATOR
Aquacare Physical Therapy
LEWES, DE
07.2023 - Current
- Oversaw daily operations across multiple physical therapy clinics.
- Implemented training programs for new staff in clinical procedures.
- Conducted regular performance reviews for clinic personnel.
- Developed relationships with referral sources to increase patient intake.
- Ensured compliance with healthcare regulations and company policies.
- Analyzed clinic performance data to identify areas for improvement.
- Trained staff on product knowledge, customer service techniques, sales strategies.
- Provided mentorship and coaching to staff members throughout the region as needed.
- Monitored team progress towards achievement of goals and objectives set forth by executive management.
- Conducted regular meetings with district managers to discuss sales performance and provide guidance on improvement tactics.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Provided administrative support for patient care staff.
- Demonstrated flexibility during changes to patient care practice.
Lead Medical Assistant
Orthopaedic Associates
Lewes, Delaware
09.2014 - 06.2023
- Assisted physicians during examinations and orthopedic procedures.
- Managed patient scheduling for orthopedic consultations and follow-up visits.
- Coordinated patient intake, including medical history and vital signs collection.
- Educated patients on treatment plans and post-operative care instructions.
- Maintained accurate electronic health records in compliance with regulations.
- Supervised junior medical assistants, providing guidance and training.
- Ensured proper inventory management of medical supplies and equipment.
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
- Supervised, trained and coached team of medical assistants.
- Worked collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
- Provided assistance to physicians with clinical tasks such as measuring vital signs and administering medications.
- Set up, cleaned and stocked examination rooms with medical supplies.
- Responded quickly and efficiently to emergency situations within the healthcare facility.
- Managed front office operations, including scheduling patient appointments and managing patient records.
- Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
- Reviewed patients' medical histories prior to their visits to ensure accuracy of information provided by the physician.
- Provided guidance and support for new employees during their orientation period.
- Communicated effectively with patients regarding their health concerns or questions about treatment options.
- Developed effective strategies for improving customer service standards in order to increase patient satisfaction levels.
- Documented notes during patient visits.
- Organized charts, documents and supplies to maintain team productivity.
- Incorporated outside records into charts and EHR.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Processed orders for medical supplies and lab equipment.
- Handled general office duties to support administrative staff during peak hours.
Education
High School Diploma -
SUSSEX CENTRAL HIGH SCHOOL
Georgetown06-1984
Skills
- Patient care coordination
- Regulatory compliance
- Performance analysis
- Staff training
- Operations management
- Customer relationship management
Timeline
REGIONAL MANAGER PATIENT CARE COORDINATOR
Aquacare Physical Therapy
07.2023 - Current
Lead Medical Assistant
Orthopaedic Associates
09.2014 - 06.2023
High School Diploma -
SUSSEX CENTRAL HIGH SCHOOL