Alexis Lutz
Gloucester,MA
Summary
Skilled Patient Care Coordinator familiar with training new employees while maintaining company needs. Strong organization and customer service skills. Reliable and driven with a strong work ethic. Devoted to delivering a positive experience with every customer and colleague.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Regional Patient Care Coordinator - Trainer
Miracle Ear
04.2018 - Current
- Trained new staff on filing, phone etiquette and other office duties.
- Offered simple, clear explanations to help new hires understand policies and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Responded to inquiries by directing calls to appropriate personnel.
- Compiled and maintained patient records to keep information complete and up-to-date.
Patient Care Coordinator
Miracle Ear
08.2013 - Current
- Maintained confidentiality of patient data and health information.
- Worked with patients to schedule tests and procedures.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed records.
- Communicated with insurance companies to verify coverage and obtain authorizations.
- Worked closely with patients to deliver excellent and direct individualized patient care.
Education
High School Diploma -
Danvers High School
06.2012
Skills
- Patient Care Coordination
- New Hire Training
- Interdepartmental Collaboration
- Insurance Verification/Practices
- Microsoft Office
- Office Administration
- Appointment Scheduling
- Filing and Recordkeeping
- HIPAA Compliance
- Organizational Skills
Certification
- Certified Front Office Assistant, Miracle Ear - Annually, 2013 to CURRENT
Timeline
Regional Patient Care Coordinator - Trainer
Miracle Ear
04.2018 - Current
Patient Care Coordinator
Miracle Ear
08.2013 - Current
High School Diploma -
Danvers High School