Crystal Dominguez
Brookshire,TX
Summary
To obtain a position with a dynamic organization where I can employ my skills to provide the client with dedication, loyalty, and a high level of customer satisfaction. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
20
20
years of professional experience
Work History
Patient Care Coordinator-Manager
One Step Diagnostic IV
Houston, TX
04.2019 - Current
- Established strong work network by building professional relationships with physicians and fellow employees.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Provided administrative support for patient care staff.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Responded promptly to any emergency situations that arose within the facility.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Oversaw the inventory of patient care supplies, ensuring availability and cost-effectiveness.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Accessed programs and set up correct payment strategies based on patient means and needs.
- Counselled patients on potential financial liabilities and payment requirements.
- Obtained informed consent and payment documentation from patients and filed in system.
- Maintained comprehensive patient records, ensuring accuracy and confidentiality.
- Explained reasons behind application denials and recommended further action.
- Monitored daily workflow queues within the department ensuring all tasks are completed accurately and timely.
- Coordinated communication between providers, patients, payers, and other departments as needed.
Patient Care Coordinator
Pink Ribbon Mammography
Houston, TX
10.2018 - 04.2019
- Answering multi-line phone lines
- Scheduling Appointments for patients and screening patients for correct exam
- Inputting Patient Demographics
- Emailing/Faxing Report in a timely manner to physicians
- Checking in patients and making techs aware patient has arrived
Homemaker, PTA volunteer
01.2007 - 12.2017
Receptionist
Houston Swim Club
06.2005 - 05.2007
Education
Business Administration -
Oklahoma Panhandle State University
Skills
- Verbal and written authorizations
- Payment collection
- Appointment scheduling
- Insurance verification
- Proficient in Microsoft Office
- Policy compliance
- Payment arrangements & negotiation
- Patient documentation
- Organizational skills
- Cross-functional teamwork
- Patient registration
- Patient care coordination
- Patient records management
- HIPAA compliance
References
Upon Request
Timeline
Patient Care Coordinator-Manager
One Step Diagnostic IV
04.2019 - Current
Patient Care Coordinator
Pink Ribbon Mammography
10.2018 - 04.2019
Homemaker, PTA volunteer
01.2007 - 12.2017
Receptionist
Houston Swim Club
06.2005 - 05.2007
Business Administration -
Oklahoma Panhandle State University