Sandra Bohannon
Eustace
Summary
Skilled Cosmetologist with 8 years of experience in customer relationship management and issue resolution. Specializes in personalized consultations and staff training to enhance service quality and client satisfaction. Committed to fostering a positive customer service environment while supporting team success through continuous learning.
Overview
13
13
years of professional experience
Work History
Professional Cosmetologist
Country Styles Salon
Gun Barrel City
04.2014 - Current
- :
- - Delivered customized haircuts and styles, incorporating client preferences and facial features.
- - Managed appointment scheduling, client communications, and maintained accurate service records.
- - Educated clients on hair care products and maintenance for optimal results.
- - Provided expert consultations on beauty treatments and advised on hairstyle maintenance.
- - Maintained workstation cleanliness, adhering to sanitation practices at all times.
- - Applied makeup for special events including weddings and proms.
- - Executed waxing services for various body areas, ensuring client safety and comfort.
- - Trained new staff members on salon policies and procedures effectively.
Estee Lauder Sales Associate
Bealls Dept Store
Athens
10.2013 - 04.2014
- Engaged customers to assess needs, delivering tailored product recommendations that enhanced purchasing experience.
- Provided exceptional customer service by promptly addressing complaints and inquiries, fostering customer loyalty.
- Maintained visual merchandising standards to enhance store presentation and appeal.
- Developed promotional strategies to increase sales volume and meet performance goals.
- Operated point-of-sale system for efficient transaction processing and returns.
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Collaborated with team members to restock shelves and organize displays effectively.
- Trained new associates on store policies, customer engagement, and cash register operations.
Education
Licensed Cosmetologist - Cosmetology
Trinity Valley Community College
Athens, TX05-2013
Skills
- Licensed cosmetologist
- Appointment scheduling
- Customer relationship management
- QuickBooks proficiency
- Issue resolution
- Professionalism and ethics
- Relationship building
- Active listening
Timeline
Professional Cosmetologist
Country Styles Salon
04.2014 - Current
Estee Lauder Sales Associate
Bealls Dept Store
10.2013 - 04.2014
Licensed Cosmetologist - Cosmetology
Trinity Valley Community College