Sandra Boyd
Summary
Execution-focused operations manager with experience leading high-volume environments, planning large-scale events, improving operational processes, and driving measurable engagement growth. Background in business administration and data analytics with a strong ownership mindset and ability to execute in fast paced, high expectation environments. Proven track record of enhancing workplace culture, optimizing logistics, and delivering high-impact results.
Overview
3
3
years of professional experience
2021
2021
years of post-secondary education
Work History
Manager on Duty, Bartender
Oakley’s Texas Bar and Grill
Waco
06.2023 - Current
- Lead daily operations for a high-volume restaurant and bar, ensuring seamless execution and elevated guest experience
- Plan and execute themed events, holiday celebrations, promotional nights, and high-attendance gatherings
- Coordinate staffing, vendor logistics, food and beverage, décor, and layout planning for special events
- Manage scheduling, onboarding, training, and team development
- Oversee inventory systems, merchandise ordering, and vendor relationships
- Implement process improvements to increase operational efficiency and service consistency
- Handle conflict resolution and foster a high-performance, team-oriented culture
- Collaborate with ownership on budgeting, planning, and operational strategy
- Managed and grew Oakley’s social media presence through organic marketing strategies, increasing engagement from approximately 1,000 views to over 80,000+ views without paid advertising
- Developed promotional content and digital campaigns that directly increased event turnout and customer engagement
- Managed team schedules, ensuring adequate staffing during peak hours.
- Resolved customer complaints swiftly to maintain a positive dining experience.
- Conducted regular staff meetings to communicate updates and expectations clearly.
- Complied with company policies, objectives and communication goals.
Data Analyst
Cz Companies
Riesel
12.2023 - 12.2024
- Analyzed operational data to identify trends and performance gaps
- Built reports and dashboards to support leadership decision-making
- Improved reporting accuracy and streamlined internal processes
- Collaborated cross-functionally to ensure timely and accurate data delivery
- Delivered actionable insights that improved operational efficiency
Education
Premier High of Waco
Waco, TXSome College (No Degree) - Business Administration And Management
McLennan Community College
Waco, TXSome College (No Degree) - Business Administration and Management
Fort Lewis
Durango, CoSkills
Event Planning & Execution
Employee Engagement & Culture Development
Internal Communications
Vendor & Guest Coordination
Process Improvement
Operations Management
Logistics Planning
Inventory & Merchandising
Data Analysis & Reporting
Digital Engagement Strategy
Languages
Spanish
Limited
References
References available upon request.
Timeline
Data Analyst
Cz Companies
12.2023 - 12.2024
Manager on Duty, Bartender
Oakley’s Texas Bar and Grill
06.2023 - Current
Premier High of Waco
Some College (No Degree) - Business Administration And Management
McLennan Community College
Some College (No Degree) - Business Administration and Management
Fort Lewis