Sandra Brandt
Collegeville,PA
Summary
Accomplished Surgical Scheduler Coordinator at Midlantic Urology with expertise in patient scheduling and HIPAA compliance. Enhanced operational efficiency by streamlining processes and training staff. Demonstrated strong organizational skills and exceptional follow-up abilities, improving patient satisfaction by 20%. Proficient in electronic health record systems and insurance verification, ensuring seamless healthcare operations.
Professional with strong background in healthcare coordination, adept at managing complex scheduling tasks to ensure optimal patient care. Skilled in utilizing medical software, handling sensitive patient information, and coordinating with medical teams to streamline operations. Known for reliability, flexibility, and collaborative approach, consistently meeting evolving demands and achieving desired outcomes efficiently.
Overview
9
9
years of professional experience
Work History
Surgical Scheduler Coordinator
Midlantic Urology
Chesterbrook, PA
01.2025 - Current
- Coordinated surgical schedules for multiple providers, ensuring optimal patient flow and resource allocation.
- Managed appointment confirmations and follow-ups, enhancing patient communication and satisfaction levels.
- Utilized electronic health record systems to maintain accurate patient information and streamline scheduling processes.
- Collaborated with clinical staff to prioritize urgent cases, improving overall operational efficiency in scheduling.
- Trained new team members on scheduling protocols and software usage, fostering a knowledgeable support network.
Senior Patient Care Representative
Premier Orthopedics and Sports Medicine
Collegeville, PA
01.2022 - 01.2025
- Facilitated patient scheduling and appointment confirmations to enhance operational efficiency.
- Addressed patient inquiries and concerns, providing exceptional customer service in a fast-paced environment.
- Coordinated communication between patients and healthcare providers to ensure clarity of treatment plans.
- Processed insurance verifications and authorizations, ensuring compliance with healthcare regulations.
- Streamlined patient intake procedures, reducing wait times and improving overall patient satisfaction.
- Developed training materials for new hires, enhancing onboarding processes and staff performance consistency.
- Maintained accurate patient records through diligent data entry into electronic health record systems.
- Provided compassionate assistance to elderly or disabled patients with mobility limitations or other special needs during their visits at the facility.
Allergy Technician
ENT Allergy Healthe Services
Phoenixville, PA
04.2017 - 2022
- Conducted allergy skin testing to identify allergens and provide accurate patient assessments.
- Assisted in administering immunotherapy injections, ensuring patient safety and comfort during procedures.
- Educated patients on allergy management strategies, enhancing understanding of treatment plans and lifestyle adjustments.
- Collaborated with healthcare providers to develop personalized allergy treatment protocols for diverse patient needs.
- Monitored inventory of medical supplies and equipment, ensuring availability for optimal clinic operations.
- Ensured accuracy in test results by properly documenting patient information and test outcomes in electronic medical records systems.
Education
High School Diploma - Health Care Management
Plymouth Whitemarsh
Plymouth, PA06.1996
Skills
- HIPAA compliance
- Strong organization
- Office administration
- Patient scheduling
- Insurance verification
- Follow-up skills
- Medical coding
- Surgical procedures
- Calendar management
Timeline
Surgical Scheduler Coordinator
Midlantic Urology
01.2025 - Current
Senior Patient Care Representative
Premier Orthopedics and Sports Medicine
01.2022 - 01.2025
Allergy Technician
ENT Allergy Healthe Services
04.2017 - 2022
High School Diploma - Health Care Management
Plymouth Whitemarsh