Sandra Breslin

Malden,MA

Summary

Proven track record in enhancing customer engagement and satisfaction, demonstrated at Aramark-Fenway through effective problem-solving and skilled upselling. Expert in cash handling and inventory control, boosting sales and reducing waste. Adept at fostering team efficiency and driving revenue growth, leveraging strong organizational and customer service skills for impactful results.

Overview

years of professional experience

Work History

Concessions Worker /Mgr

Aramark-Fenway

Boston, MA

02.2016 - 09.2019

Consistently provided friendly service to promote better customer engagement.
Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
Served drinks and snacks to patrons, engaging sales techniques through promotional products and park promotions upselling of products.
POS system and Cash management, secure money room pick/drop off , collection of stand cash drawers on timed drops, accurate total calculated amount of sales per shift.
Inventory control, projected sales, waste prevention, product knowledge.

Customer Service Representative

New England Coffee

Malden, MA

05.2004 - 06.2006

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Contributed to sales growth by upselling products and services based on individual customer requirements.

Banquet Captain

Radisson Hotel

Woburn, MA

09.2000 - 10.2003

Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
Managed staff scheduling, resulting in reduced labor costs and improved team efficiency.
Collaborated with culinary teams to design customized menus, meeting the specific needs of clients and guests.
Assisted sales team in upselling additional services or amenities to clients, increasing overall revenue for the company.

Education

Associate Degree In Nursing - Science Education

Middlesex Community College - Lowell

Lowell, Ma

05.2008

Skills

Customer Service
Organized multi-tasker
Cash handling proficiency

Stress Tolerance
Problem-Solving
Skilled upseller

Timeline