Sandra Britt
Blythewood,SC
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
13
13
years of professional experience
Work History
Project Manager
U.S. Army
10.2022 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives
Operations Manager
U.S. Army
08.2019 - 10.2022
- Maintain metrics, reports, process documentation, customer service logs, and training or safety records
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Trained and guided team members to maintain high productivity and performance metrics.
RECRUITER
U.S. Army
08.2016 - 08.2019
- Develop or implement recruiting strategies to meet current or anticipated staffing needs
- Perform searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
Team Leader
U.S. Army
04.2012 - 08.2016
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
CUSTOMER SERVICE FOR AT&T
Convergys
08.2011 - 04.2012
- Confer with customers by telephone to provide information about products or services, take orders, and cancel accounts
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
Education
Bachelor of Science (B.S.) - Business Administration
POST UNIVERSITY
Waterbury, CT06.2020
Skills
- Workflow Optimization
- Project Management
- Risk Management
- Administrative Skills
- Recruiting
- Teamwork and Collaboration
- Problem-Solving
- Networking
Timeline
Project Manager
U.S. Army
10.2022 - Current
Operations Manager
U.S. Army
08.2019 - 10.2022
RECRUITER
U.S. Army
08.2016 - 08.2019
Team Leader
U.S. Army
04.2012 - 08.2016
CUSTOMER SERVICE FOR AT&T
Convergys
08.2011 - 04.2012
Bachelor of Science (B.S.) - Business Administration
POST UNIVERSITY
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