Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sandra Casillas

Tulsa,OK

Summary

I have good conflict resolution skills and also had dispatching skills for beverage company. I have 14+ years experience in customer service. I am crossed trains in service and technician planning. I am good with time management and can adjust to a fast pace enviroment.

Overview

20
20
years of professional experience

Work History

Account Support Specialist and Dispatcher

Coca Cola Business Sales And Services
Tulsa, OK
08.2009 - Current

Dispatch- used to make sure technicians had/ran an efficient route and assisted FSS with call route adjustments when needed

Account Support-I work with customers, assisting them with their equipment request (swap, removals, additions) also with pricing, contract and delivery schedule questions among other issues. Also assisted customers who had issue or concerns with their myCoke accounts

Medical Assistant

Ergentcare
Tulsa, OK
11.2004 - 08.2015

Worked front and back office for this Urgentcare clinic. Was responsible for entering patient information checking in and out patients. I was also responsible for taking vitals, administering medication, performing EKG, X-Rays and any labs needed.

Education

Medical Assistant - Medical Assisting

Career Point College - Tulsa
Tulsa, OK
10.2004

High School Diploma - High School Diploma

Woodrow Wilson High School
Long Beach, CA
06.1994

Skills

  • Customer Satisfaction
  • Sales Support
  • Cross-Functional Teamwork
  • Customer Retention Strategies
  • Escalation management
  • Salesforce Experience
  • Client Relationship Building
  • Cross-selling expertise
  • Teamwork and Collaboration
  • Customer Service
  • Issue and Complaint Resolution
  • Great Communication skills

Languages

Spanish
Full Professional

Timeline

Account Support Specialist and Dispatcher

Coca Cola Business Sales And Services
08.2009 - Current

Medical Assistant

Ergentcare
11.2004 - 08.2015

Medical Assistant - Medical Assisting

Career Point College - Tulsa

High School Diploma - High School Diploma

Woodrow Wilson High School
Sandra Casillas