SCOTT SCHNEIDER
COVETRUS
Lansing,Il
22
years of professional experience
[Desired Position] experienced in managing strategic accounts and fostering client relationships. Enhanced customer satisfaction through tailored solutions and collaborative strategies that drive mutual success. Delivered customized solutions aligned with client goals while optimizing account performance and identifying growth opportunities.
Work History
Sales Support/Strategic Account Specialist
13 Years 6 Months- Supported inside and outside sales representatives to streamline communication and enhance collaboration.
- Processing orders for Capital Equipment, small equipment, initial practice stocking, vendor specials, rabies tags and trade shows.
- Forming excellent relationships with vendor partners and understanding their different processes for ordering, returning and billing.
- Built strong relationships with vendor partners to facilitate efficient ordering, returning, and billing processes.
- Assigned order credit to the appropriate representative.
- Collaborated with Procurement team to ensure timely processing of Stocking and Dropship Direct orders for customers.
- Developed and implemented strategic account plans to enhance client relationships and drive revenue growth.
- Analyzed market trends to identify opportunities for new product offerings and service improvements.
Fresh Production Associate
5 Years 7 Months- Conducted quality inspections on products to uphold safety and compliance standards.
- Operated production machinery to ensure efficient workflow and product quality.
- Assisted team members in troubleshooting equipment issues, enhancing operational efficiency.
- Monitored inventory levels, coordinating restocking efforts to maintain supply availability.
Front Desk Associate/Housekeeping
5 Years- Oversaw administrative duties, including answering and re-directing incoming calls, sorting and distributing mail, and ordering supplies to ensure smooth office operations.
- Managed security passwords and combinations for office access.
- Received a certificate for excellent guest satisfaction skills at the annual awards banquet.
- Entrusted with preparing the daily employee assignment sheets and holding the morning meeting.
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Assisted guests with inquiries, providing exceptional customer service and support.
Serving guests and store trainer
5 Years- Engaged with each table to ensure guest satisfaction and address needs promptly.
- Monitored product inventory to maintain optimal stock levels at all times.
- Handled cash transactions accurately at the register.
- Trained new employees on store policies and procedures to ensure compliance and consistency.
- Developed training materials that enhanced staff knowledge of products and services.
Education
Bachelor of Arts - English
Education Certificate - English Education
Skills
Customer relationship management
Performance tracking
Industry expertise
Financial acumen
Customer engagement
Excellent in customer relations
Customer satisfaction
Multitasking
Issue resolution
Problem-solving
Attention to detail
Analytical thinking
Cash handling
Sales transaction management
Timeline
Fresh Production Associate
Walmart
05.2020 - 12.2025Read More
Sales Support/Strategic Account Specialist
COVETRUS
02.2013 - CurrentRead More
Front Desk Associate/Housekeeping
HOMEWOOD SUITES BY HILTON
01.2009 - 01.2014Read More
Serving guests and store trainer
CHAMPPS
01.2005 - 01.2010Read More
NATIONAL LOUIS UNIVERSITY
Education Certificate from English Education
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NATIONAL LOUIS UNIVERSITY
Bachelor of Arts from English
Read More