Sandra Catalosi
Staten Island,NY
Summary
Driven Assistant Manager with a proven track record at Berkshire Bank, enhancing customer experience and staff performance through expert supervision and staff development. Achieved significant improvements in operational efficiency and sales growth, leveraging excellent customer service skills and team motivation. Demonstrates a strong ability to lead and improve branch operations, focusing on results and staff training.
Overview
2020
2020
years of professional experience
Work History
Assistant Manager
Berkshire Bank
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized branch environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Financial Services Representative
Flagstar Bank
Staten Island, NY
03.2007 - 11.2019
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
Education
Worked Two Years Towards Degree - Communications
College of Staten Island
Staten Island, NYSkills
- Excellent Customer Service Skills
- Team motivation
- Staff Training and Development
- Staff Supervision
- Sales Growth
Timeline
Financial Services Representative
Flagstar Bank
03.2007 - 11.2019
Assistant Manager
Berkshire Bank
Worked Two Years Towards Degree - Communications
College of Staten Island