Sandra C. Caballero Schuler
Summary
Highly organized and self-propelled Administrative Professional skilled in optimizing operational efficiency, recognizing patterns for process improvement, and enhancing client satisfaction. Expert in managing multiple priorities in dynamic settings, building teams, and ensuring high-quality output through strong work ethics.
Overview
1
1
Certification
8
8
years of professional experience
Work History
DSP/Direct Support Professional
Sevita Health, LLC; DDMS of LA, LLC.
Louisiana, Louisiana
11.2025 - Current
- Managed home for seven men aged 50+, each with various disorders or on the autistic spectrum, ensuring tailored support.
- Personalized care strategies tailored to meet individual resident needs.
- Earned certification in multiple safety and well-being procedures to uphold high standards of resident care.
- Matched direct support professionals to homes based on strengths and backgrounds, enhancing resident care.
Behavioral Line Technician
The Behavior Bee Autism Center
03.2025 - 08.2025
- Developed tailored curricula within personalized teaching environments to address client needs.
- Conducted scientific analysis of human behavior to document behavioral changes in young children with autism.
- Utilized specialized software to gather trial data and assess outcomes for each client.
- Collaborated with various therapists to identify effective strategies for overcoming learning obstacles.
Office Manager and Dispatcher
Gore’s Services LLC. – HVAC & Electrical Services
08.2024 - 01.2025
- Oversaw scheduling for all technicians, ensuring optimal resource allocation.
- Streamlined processes to boost efficiency and achieve successful outcomes.
- Established a robust customer base by accurately configuring profiles in Service Fusion.
- Generated sufficient revenue within three months to: 1. Cover 18 months of projected expenses; 2. Facilitated hiring of three new employees and complete budget reallocation; & 3. Upgrade software and marketing platforms through strategic financial management.
- Developed core contracts and documents for Gore’s services, enhancing operational clarity.
- Created comprehensive employee and HR manuals, currently in active use.
Behavior Technician / B.T.
Butterfly Effects, LLC
09.2023 - 10.2024
- Supported behavior management by implementing transition schedules, fostering stability for students.
- Followed tailored curricula for pre-K and kindergarten special education students.
- Enhanced service delivery versatility through hands-on experience in diverse in-home environments.
- Provided support across multiple centers, ensuring consistent care and reinforcement of behavioral strategies.
- Qualified Field Technician and Center-Based Technician. Both roles required a different approach to perform.
- Served several bilingual clients, both in home and in center.
Personal Care Assistant / PA
The Blake Assisted Living; Lafrenière Assisted Living Center; A First Name Basis…; Egan Home Health
10.2019 - 08.2023
- Assigned primarily to Memory Care, demonstrating independence and a compassionate approach tailored to residents' needs.
- Oversaw overall resident wellness and care, managing laundry services, coordinating housekeeping visits, and ensuring dietary needs were met for each meal; assisted with dressing, bathing, and personal hygiene.
- Managed front desk operations while maintaining oversight of the entire residence during shifts.
- Provided comprehensive support in both at-home care and nursing home settings, regularly working overnight shifts.
Accounts Receivable & Collections Specialist
Pellerin Milnor Corp., Weiser Security Services, Inc.
02.2021 - 04.2023
- Collected past due funds across various timeframes (30, 60, 90, 120+ days) while managing both domestic and international accounts.
- Allocated funds from cash accounts to general ledger accounts.
- Enhanced inter-departmental collaboration by re-establishing communication preferences.
- Proficient in Oracle, Win-Team, Parallels, LockStep, and other software applications.
- Created invoices, debit and credit memos, proforma invoices, and managed unapplied cash.
- Developed spreadsheets; Served as direct Assistant to Controller, Asset Manager, CFO.
- Achieved key goals in stabilizing and balancing the Collections and Accounts Receivable Departments.
- Navigated and managed over 15 client portals to ensure timely payments.
- Established written Procedures Manual for multiple companies.
- Balanced the Cash Position spreadsheet daily, reporting to the CFO and owners, including managing transfers between accounts.
Reservations Office Coordinator
Commander’s Palace Family of Restaurants, Inc.
05.2018 - 01.2019
- Rejoined Commander’s Palace as an Entry-Level Reservationist after a 14-year absence, demonstrating strong loyalty and commitment.
- Managed a high call volume with global considerations, strategically booking reservations in response to tourism trends, social events, conventions, and holidays.
- Maintained exceptional customer relations for hundreds of clients, memorizing detailed profiles and updating them as needed.
- Supported staff across all levels, from dishwashers to corporate offices, including Marketing, Accounting, and Human Resources.
- Assisted the Maître D’ as a seater, embodying customer service excellence as the 'First and Last Face of Commander’s Palace' in a fast-paced, team-oriented environment.
- Engaged in one-on-one conversations with patrons, showcasing strong multitasking abilities and effective communication skills.
- Served as an Active Customer Liaison in the Reservations Office, ensuring a seamless experience for all guests.
Client Concierge/Executive Administrative Assistant
J. Heath & Co., LLC. – CPA’s
01.2018 - 04.2018
- Demonstrated exceptional multitasking by seamlessly transitioning between roles in Marketing, Client Relations, Reception, Accounting Assistance, and Administrative Support.
- Provided valuable input in establishing company policies aligned with team goals, enhancing consistency, employee morale, and client growth.
- Developed and implemented a new standard operating procedure for New Client registrations and introductions.
- Created, edited, and compiled the J. Heath & Co., LLC – CPA's Manual of Professional Procedure, utilized daily.
- Trained in basic tax processing for individual and various business entities.
- Planned and coordinated all events since 2018, including in-house gatherings and external functions, enhancing team engagement and client relationships.
- Regularly represented the owner/s at BNI Meetings (Business Networking Integration).
- Oversaw payroll for hourly employees and interns, managing mileage, overtime, and leave balances (Comp Time/PTO).
Education
Bachelor of Science - Psychology
University of Holy Cross New Orleans
12-2026
Associate of Applied Science - Business Management
Delgado Community College
New Orleans, LA05-2012
Associate of Science - Business Administration
Delgado Community College
New Orleans, LA12-2010
Skills
- Disability support
- Crisis intervention
- Team collaboration
- Personal care assistance
- First aid training & Safety protocols
- Regulatory compliance
- Progress tracking
- Client relations
- Administrative support
- Scheduling and dispatching
- Data documentation
- Microsoft Office suite
- Document creation and editing
- Typing and dictation
- Time management
- Accounts management
- Marketing optimization
- Leadership skills
- Behavioral support & responsiveness
- Individualized support
- Situational awareness
- Financial management
- De-escalation techniques
- Client documentation
- First aid and CPR
- Individualized support planning
- Self-advocacy training
- Goal setting
Certification
- Certified for Technical Competency in Real Estate Sales Agency
- CPR Certified
- Certified in Violence Prevention in the Workplace
- Certified in Emergency Preparedness for Natural Disasters
- Crisis Intervention Training
- HIPPA Compliance Training
- Integrity Training - Client Finances; Quality of Life; Client Well-Being
Timeline
DSP/Direct Support Professional
Sevita Health, LLC; DDMS of LA, LLC.
11.2025 - Current
Behavioral Line Technician
The Behavior Bee Autism Center
03.2025 - 08.2025
Office Manager and Dispatcher
Gore’s Services LLC. – HVAC & Electrical Services
08.2024 - 01.2025
Behavior Technician / B.T.
Butterfly Effects, LLC
09.2023 - 10.2024
Accounts Receivable & Collections Specialist
Pellerin Milnor Corp., Weiser Security Services, Inc.
02.2021 - 04.2023
Personal Care Assistant / PA
The Blake Assisted Living; Lafrenière Assisted Living Center; A First Name Basis…; Egan Home Health
10.2019 - 08.2023
Reservations Office Coordinator
Commander’s Palace Family of Restaurants, Inc.
05.2018 - 01.2019
Client Concierge/Executive Administrative Assistant
J. Heath & Co., LLC. – CPA’s
01.2018 - 04.2018
Bachelor of Science - Psychology
University of Holy Cross New Orleans
Associate of Applied Science - Business Management
Delgado Community College
Associate of Science - Business Administration
Delgado Community College