Sandra Cervantes
Wichita Falls,TX
Summary
Dynamic food service professional with a proven track record at Golden Chick, excelling in customer service and kitchen operations management. Demonstrated leadership by training staff and optimizing meal preparation, ensuring food safety and sanitation. Known for reliability and effective communication, driving repeat business through exceptional guest experiences.
Overview
1
1
year of professional experience
Work History
Manager
Golden Chick
Wichita falls, TX
04.2025 - Current
- Managed and motivated employees to be productive and engaged in work.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Food Service Worker
Golden Chick
Wichita Falls , TX
08.2024 - Current
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Assisted cooks and other food prep workers with preparation of other menu offerings as traffic flow and staff presence required.
- Supervised junior kitchen staff members in their daily duties such as food prep or cleaning tasks.
- Trained new employees on basic kitchen duties such as food prep techniques and safety protocols.
- Managed food prep tasks, efficiently organizing work to handle peak dining periods without delays.
- Monitored temperatures of food items during storage, preparation, cooking and holding periods.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Delegating employee assignments, monitored progress and evaluated performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Production Associate
Goodwill Industries Of Houston
Fort Worth, TX
06.2024 - 08.2024
- Sorted items into appropriate bins according to type or size. and prepared them to be shipped to other stores.
Dog Feeder
spa paws hotel
Fort Worth, TX
03.2024 - 05.2024
- Maintained a safe work environment by following safety protocols and regulations.
Education
Ged
Danbury, CT12-2023
Skills
- Food safety and sanitation
- Culinary skills
- Kitchen operations management
- Inventory management
- Meal preparation and planning
- Customer service excellence
- Leadership skills
- Effective communication
- Customer service
- Professionalism
- Multitasking
- Reliability
- Cash handling experience
- Teamwork and collaboration
- Adaptability and flexibility
- Team collaboration
- Task prioritization
Timeline
Manager
Golden Chick
04.2025 - Current
Food Service Worker
Golden Chick
08.2024 - Current
Production Associate
Goodwill Industries Of Houston
06.2024 - 08.2024
Dog Feeder
spa paws hotel
03.2024 - 05.2024
Ged
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