Sandra Ciarlo
Dayton,Ohio
Summary
Adept at managing high-stress situations and resolving customer disputes, I leveraged my critical thinking and customer service skills at Eaton Compressor to enhance satisfaction and efficiency. My experience as a Certified Sterile Processing Technician at St. Francis Hospital underscores my commitment to quality and safety, achieving significant improvements in surgical readiness.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Eaton Compressor
03.2022 - 06.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Certified Sterile Processing Technician
St. Francis Hospital and Medical Center
05.1999 - 12.2020
- Collaborated with the surgical team, providing timely delivery of sterile equipment during surgeries.
- Played a crucial role in maintaining Joint Commission accreditation through adherence to best practices in sterile processing operations.
- Assisted in reducing surgical delays, swiftly addressing any issues related to missing or damaged instruments.
- Achieved consistent quality outcomes, closely following manufacturer guidelines for reprocessing reusable medical devices.
- Improved patient safety by ensuring all surgical instruments were properly sterilized and assembled.
Sales Associate
Home Depot
06.2021 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma - GENERAL
Delta High School
Delta, MO 05.1998
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Eaton Compressor
03.2022 - 06.2024
Sales Associate
Home Depot
06.2021 - 03.2022
Certified Sterile Processing Technician
St. Francis Hospital and Medical Center
05.1999 - 12.2020
High School Diploma - GENERAL
Delta High School
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