Sandra Corley
La Quinta,CA
Summary
At Eisenhower Health, I excelled as a Patient Admitting Specialist, enhancing patient satisfaction by streamlining check-in processes and leading quality assurance initiatives. Skilled in HIPAA compliance and patient registration, my ability to foster teamwork and provide compassionate support underpins my professional achievements. Proficient, strong communication and problem-solving skills with a diligent and detail-oriented nature.
Overview
7
7
years of professional experience
Work History
Patient Admitting Specialist
Eisenhower Health
11.2017 - Current
- Conducted regular quality assurance checks on completed registrations to identify areas for improvement or training opportunities for staff members.
- Maintained strict confidentiality of sensitive patient data, adhering to HIPAA regulations and hospital policies.
- Managed high-volume phone calls while simultaneously processing admissions paperwork, demonstrating exceptional multitasking abilities.
- Enhanced patient satisfaction with streamlined check-in processes for faster service.
- Trained new Admitting Specialists in department protocols, contributing to a well-prepared workforce.
- Resolved issues related to insurance coverage discrepancies or denials through diligent research and timely follow-up with insurers.
- Provided compassionate support to patients during high-stress situations, creating a more positive admissions experience overall.
- Promoted effective teamwork within the department by fostering an environment of cooperation and open communication among colleagues.
- Calculated collectible amount due for procedures.
- Verified patient details and insurance coverage and collected co-pays.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
Associate of Science - Science Education
College of The Desert
Palm Desert, CASkills
- Patient confidentiality
- HIPAA Compliance
- Patient Registration
- Scheduling appointments
- Insurance Verification
- Teamwork orientation
- Payment Processing
- Collecting co-pays
- Checking in patients
- Reviewing patient information
Timeline
Patient Admitting Specialist
Eisenhower Health
11.2017 - Current
Associate of Science - Science Education
College of The Desert
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