Angela Hay

Eisenhower Health

12.2001 - 02.2023

Collaborated with medical staff, ensuring timely communication of pertinent information for optimal patient care.
Participated in continuing education opportunities to stay current on industry trends and changes in healthcare regulations.
Consistently met performance targets related to speed, accuracy, and volume of patients registered daily.
Maintained strict confidentiality of patient information in accordance with HIPAA regulations, safeguarding sensitive data at all times.
Provided exceptional customer service, addressing patient inquiries professionally and compassionately.
Ensured accurate data entry to maintain up-to-date patient records and facilitate smooth billing processes.
Gathered demographic and verified insurance to confirm patient coverage for necessary medical services and secured pre-authorizations.
Scanned patient and registration documentation into electronic patient records.
Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
Collected payments and co-pays from customers.
Provided excellent customer service to patients and medical staff.
Followed document protocols to safeguard confidentiality of patient records.