Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sandra Cruz

Roseville,CA

Summary

Dynamic entrepreneur and former Business Owner with a proven track record at previous employers for managing high call volumes and enhancing customer satisfaction. Expert in customer relations and attention to detail, demonstrating an entrepreneurial personality that thrives in fast-paced environments. Achieved significant improvements in scheduling efficiency and customer service delivery.

Overview

2025
2025
years of professional experience

Work History

Business Owner

Succuelnt Creations

PSR

Sacramento Heart
12.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

CSR

Maximus
08.2022 - 11.2023
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Bilingual Scheduler

Vibrant Care Rehabilitation
03.2021 - 04.2022
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Optimized scheduling processes by implementing efficient software tools and organizational systems.

Education

High School Diploma -

Oakmont High School
Roseville, CA
06.2008

Skills

Customer Service

Customer Relations

Attention to Detail

Driven and Determined

Entrepreneurial personality

Languages

Spanish
Native or Bilingual

Timeline

PSR

Sacramento Heart
12.2023 - Current

CSR

Maximus
08.2022 - 11.2023

Bilingual Scheduler

Vibrant Care Rehabilitation
03.2021 - 04.2022

Business Owner

Succuelnt Creations

High School Diploma -

Oakmont High School

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Sandra Cruz