Sandra Eason
Spring,TX
Summary
Accomplished leader with a proven track record at Arrow Exterminators, adept in operational excellence aNd team building. Excelled in enhancing cuStomer satisfaction aNd Streamlining service processes, ensuring compliance with industry standards. Skilled in FDACS Certified Operations and client relationship management, consistently achieving top sales and fostering positive work environments. 1st Class Senior Commercial Evaluator. Joe Thomas Pioneer Award recipient. Premier Club Award recipient. 2nd class FPMA Leadership. Former FPMA board member and chair of multiple FPMA committees.
Overview
27
27
years of professional experience
Work History
Service Center Manager
Arrow Exterminators
07.2024 - Current
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Promoted a positive work culture by fostering open communication channels among team members.
- Trained new staff members on company policies and center expectations.
- Improved customer satisfaction by implementing efficient service center processes and procedures.
- Collaborated with other departments to address cross-functional challenges and improve overall company efficiency.
- Ensured compliance with industry regulations and company policies at all times within the service center operations.
- Manage large scale commercial properties.
Assistant Service Center Manager
Arrow Exterminators
06.2023 - Current
- Conducted regular staff meetings to discuss operational updates, address concerns, and foster communication amongst team members.
- Contributed to revenue growth through cross-selling additional services when appropriate without compromising customer trust.
- Optimized inventory management systems resulting in reduced overhead costs while maintaining adequate stock levels.
- Implemented quality control measures to ensure consistent delivery of high-quality services to customers.
- Managed daily operations, ensuring timely completion of tasks and optimal resource allocation for maximum efficiency.
- Assisted in budget planning, tracking expenses, and identifying cost-saving opportunities for the service center.
Senior Commercial Evaluator
Arrow Exterminators
01.2019 - Current
- Provided valuable input during proposal writing processes, contributing to successful project acquisitions for the organization.
- Maintained a high degree of professionalism when dealing with sensitive information or challenging situations during the course of an evaluation.
- Facilitated knowledge sharing among colleagues by presenting key insights from completed evaluations at internal meetings.
- Conducted regular reviews of existing evaluation frameworks, identifying areas for improvement or adaptation based on changing circumstances or needs.
- Top in sales.
- Managed multiple high-priority projects simultaneously while maintaining strict deadlines and attention to detail.
- Contributed to the success of the center by developing and closing consistent new business.
General Manager
BugPro Florida
02.2015 - 11.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
Field Business Manager
Residex
01.2011 - 01.2015
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Developed and designed new branch operations.
Home Evaluator
Nader's Pest Raiders
01.2010 - 01.2011
- Provided valuable input during proposal writing processes, contributing to successful project acquisitions for the organization.
- Maintained a high degree of professionalism when dealing with sensitive information or challenging situations during the course of an evaluation.
- Facilitated knowledge sharing among colleagues by presenting key insights from completed evaluations at internal meetings.
- Conducted regular reviews of existing evaluation frameworks, identifying areas for improvement or adaptation based on changing circumstances or needs.
- Top in sales
Florida Business Manager
Forshaw
01.1998 - 01.2010
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Managed warehouse operations for the state.
Education
Liberal Arts
Bridgewater State University
Bridgewater, MASkills
- Leadership and team building
- Operational excellence
- Client relationship management
- FDACS Certified Operator in GHP, Termite & L&O
- TXDACS Certified Operator in GHP
Timeline
Service Center Manager
Arrow Exterminators
07.2024 - Current
Assistant Service Center Manager
Arrow Exterminators
06.2023 - Current
Senior Commercial Evaluator
Arrow Exterminators
01.2019 - Current
General Manager
BugPro Florida
02.2015 - 11.2018
Field Business Manager
Residex
01.2011 - 01.2015
Home Evaluator
Nader's Pest Raiders
01.2010 - 01.2011
Florida Business Manager
Forshaw
01.1998 - 01.2010
Liberal Arts
Bridgewater State University
Similar Profiles
Alexandra CalderAlexandra Calder
Pest Control Technician/Inside Sales/Corporate Trainer at Arrow ExterminatorsPest Control Technician/Inside Sales/Corporate Trainer at Arrow Exterminators
Jonathan SissomJonathan Sissom
Pest Control Technician at Arrow Exterminators, IncPest Control Technician at Arrow Exterminators, Inc
Shahara (Sarah) NeeseShahara (Sarah) Neese
Inside Sales at Arrow ExterminatorsInside Sales at Arrow Exterminators