Sandra Edwards
Lewes,DE
Summary
Experienced with managing all aspects of business operations, including financial oversight and strategic planning. Utilizes effective leadership techniques to ensure efficient daily management and team productivity. Track record of fostering strong customer relationships and driving business growth through innovative solutions.
Overview
41
41
years of professional experience
Work History
Owner/Operator
Self Employed Web
Lewes, DE
01.2006 - 12.2025
- Developed and implemented tailored web solutions for diverse client needs.
- Managed project timelines and deliverables to ensure client satisfaction.
- Conducted market research to identify trends and optimize service offerings.
- Collaborated with clients to refine project specifications and enhance user experience.
- Utilized SEO best practices to improve website visibility and traffic.
- Established strong vendor relationships to streamline service procurement processes.
- Trained and mentored junior developers on best coding practices and tools.
- Analyzed performance metrics to drive continuous improvement in web services provided.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior servic to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Operated with safety and skill to avoid accidents and delays.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Completed routine maintenance on truck to keep in working order.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
RN Staff Nurse
St Francis Hospital
Wilmington DE
09.2001 - 10.2010
- Administered medications and monitored patient responses to ensure optimal care outcomes.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans.
- Educated patients and families on health management, enhancing understanding of treatment protocols.
- Conducted comprehensive assessments to evaluate patient conditions and determine nursing interventions.
RN Supervisor
Bayhealth Hospital
Milford DE
09.2003 - 01.2007
- Supervised nursing staff to ensure high-quality patient care and adherence to protocols.
- Implemented training programs to enhance team performance and compliance with healthcare standards.
- Coordinated interdisciplinary meetings to optimize patient treatment plans and resource allocation.
- Streamlined documentation processes, improving efficiency in patient information management systems.
RN, ICU
Bayhealth Hospital
Milford, DE
10.2001 - 01.2007
- Administered critical care treatments and medications in high-acuity ICU environment.
- Monitored patient vital signs and implemented care plans based on clinical assessments.
- Collaborated with interdisciplinary teams to optimize patient outcomes and discharge planning.
- Educated patients and families on complex medical conditions and post-discharge care protocols.
Certified Medical, Mental, Mental Chart Reviwer
State of Delaware, Delaware Health and Social Services
Milford DE
09.1986 - 09.2003
- Reviewed medical charts for compliance with state regulations and guidelines.
- Analyzed patient records to identify discrepancies and ensure accuracy.
- Collaborated with healthcare professionals to resolve documentation issues.
- Trained staff on best practices for chart documentation and review processes.
- Developed protocols to enhance efficiency in chart review processes.
- Participated in claims discussion meetings with claims examiners and supervisors to review complex claims.
- Enhanced chart accuracy by meticulously reviewing medical records and identifying discrepancies.
- Presented appropriate files to physicians or specialists for review.
- Served as a subject matter expert on chart review best practices, mentoring new staff members on efficient methods for conducting thorough reviews.
- Strengthened the organization''s commitment to patient privacy by maintaining strict adherence to HIPAA regulations during all chart review activities.
- Assisted management in developing policies and procedures related to chart review activities, improving compliance rates across the organization.
- Supported clinical decision-making by providing accurate and timely feedback on medical record reviews.
- Supported the development of performance improvement plans by providing accurate and detailed data derived from thorough chart analyses.
- Participated in quality improvement initiatives that resulted in more streamlined chart review processes and increased efficiency levels.
- Identified opportunities for process improvement through careful analysis of chart review outcomes.
- Contributed to an increase in overall patient satisfaction through detailed examination of medical records and proactive issue resolution.
- Answered questions from examiners and consulted about medical issues.
- Provided valuable insights into potential areas of risk through thorough analysis of reviewed charts, enabling management to make informed decisions about corrective actions needed.
- Maintained up-to-date knowledge of industry standards and guidelines, ensuring accurate chart reviews.
- Streamlined the chart review process for improved efficiency and faster turnaround times.
- Evaluated provider documentation for adherence to established guidelines, decreasing instances of non-compliance within the organization.
CRDP
DE DHSS
Milford DE
03.1995 - 05.2001
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
CMRP and RN
DMR
Georgetown, DE
01.1985 - 01.1985
- Delivered patient care by assessing needs and administering medications.
- Monitored vital signs and documented changes in patient conditions.
- Collaborated with interdisciplinary teams to develop personalized care plans.
- Educated patients and families on health management and treatment protocols.
Education
High School Diploma -
Cape Henlopen High School
Lewes, DE05.1982
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
Affiliations
- International Association of Administrative Professionals
Timeline
Owner/Operator
Self Employed Web
01.2006 - 12.2025
RN Supervisor
Bayhealth Hospital
09.2003 - 01.2007
RN, ICU
Bayhealth Hospital
10.2001 - 01.2007
RN Staff Nurse
St Francis Hospital
09.2001 - 10.2010
CRDP
DE DHSS
03.1995 - 05.2001
Certified Medical, Mental, Mental Chart Reviwer
State of Delaware, Delaware Health and Social Services
09.1986 - 09.2003
CMRP and RN
DMR
01.1985 - 01.1985
High School Diploma -
Cape Henlopen High School