SANDRA ELIPHAR
Tampa,FL
Summary
Highly analytical and professional with strong skills in regulatory compliance, risk assessment, and data monitoring. Proven ability to implement and manage complex projects with focus on quality and security. Certified in Cybersecurity with hands-on experience in policies, procedures, and project management. Adept at working in fast-paced environments, ensuring compliance with cybersecurity regulations.
Analytical professional prepared for this role with extensive experience in data analysis and interpretation. Known for delivering actionable insights and driving process improvements that align with business goals. Highly collaborative team player with focus on achieving results and adapting to changing needs. Skilled in statistical analysis, data visualization, and project management.
Qualified Fraud Analyst with solid background in analysis and problem-solving. Proven track record of identifying inefficiencies and implementing solutions that improve operational performance. Demonstrated ability to leverage data analytics and strong communication skills to drive strategic initiatives.
Overview
13
13
years of professional experience
Work History
Payment Lifecycle Analyst
JPMorgan Chase
Tampa, FL
11.2021 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
Card Collections Specialist II
JPMorgan Chase
Tampa, FL
11.2018 - 11.2021
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
- Maintained high volume of calls and met demands of busy and productive group.
- Developed customized reports for management, tracking key performance indicators related to collections efforts and results obtained.
- Contributed to a positive work environment by providing support, guidance, and expertise to junior team members as they navigated complex collections situations.
- Researched accounts and completed due diligence to resolve collection problems.
- Counseled debtors on payment options and arranged installment agreements.
Business Analyst
JPMorgan Chase
Tampa, FL
01.2021 - 09.2021
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Increased resource efficiency by analyzing detailed business requirements.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
Psychiatric Technician/Residential Counselor
The Renfrew Centers
Coconut Creek, FL
02.2012 - 01.2018
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
- Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
- Provided compassionate support to patients during group therapy sessions, fostering trust and open communication.
- Implemented behavior modification strategies based on individual patient needs, contributing to improved functioning within daily life activities.
- Assisted in patient goal-setting and regularly monitored progress, celebrating successes and addressing barriers to achievement.
- Participated in ongoing professional development opportunities to stay current on best practices in psychiatric care.
- Collaborated with multidisciplinary teams to develop comprehensive care plans, improving overall patient outcomes.
- Facilitated recreational activities designed to promote socialization skills among peers while also encouraging healthy outlets for stress reduction.
Education
Business Management
Broward College
Coconut Creek, FLCybersecurity Certificate -
Chegg Skills
Remote09-2024
Skills
- Risk Assessment and Management
- Cybersecurity Regulations (GPDR, HIPPA)
- Data Monitoring and Threat Analysis
- Incident Response Remediation
- Training and Mentoring in Cybersecurity Best Practices
- Microsoft office
- Analytical thinking
- Time management
- Documentation and reporting
- Attention to detail
- Regulatory compliance
- Project management
Accomplishments
- Achieved Best Quality by completing production with accuracy and efficiency 5 times consecutively.
- Collaborated with team of 4 in the development of best practice strategy.
Timeline
Payment Lifecycle Analyst
JPMorgan Chase
11.2021 - Current
Business Analyst
JPMorgan Chase
01.2021 - 09.2021
Card Collections Specialist II
JPMorgan Chase
11.2018 - 11.2021
Psychiatric Technician/Residential Counselor
The Renfrew Centers
02.2012 - 01.2018
Business Management
Broward College
Cybersecurity Certificate -
Chegg Skills