SANDRA FERNANDEZ

• Resolved customer concerns with professional service and provided clear account updates to enhance customer satisfaction.
• Initiated conversations with customers to identify their needs and preferences. in conversation to effectively assess needs and requirements, fostering stronger client relationships.
• Assisted customers in selecting products, scheduling delivery, and submitting service requests to ensure seamless service experiences.
• Supported customer accounts and answered billing questions for rental agreements.
• Trained new account managers and gave guidance on daily procedures.
• Operated register, handled cash and processed credit card transactions.

• Conferred with customers by remote connection to provide information about
products or services, and to retirees about their benefits.
• Navigated through sale forces, Cisco, and knowledge Hub also Compass.
• Enrolled retirees in bibs, MAPD, PPO, RX plans.
• Claims, send insurance cards, for members.
• Referred unresolved customer grievances to designated departments for further
investigation.
• Kept records of customer interactions or transactions, recording details of inquiries,
complaints, or comments, as well as actions taken.

• Coordinated client correspondence, calls, and meeting calendars for SENYB Engineering Services staff to ensure streamlined communication and scheduling.
• Oversaw office supplies, equipment requests, and vendor communication, supporting efficient daily operations.
• Responded to customer inquiries via phone or email in a professional manner.
• Welcomed visitors at front desk, providing friendly assistance. in a courteous manner and directed them to the appropriate office or person.