Sandra Figueroa
Spring Hill,FL
Summary
Dynamic professional with a positive attitude and strong customer service skills, experienced in enhancing customer satisfaction at Walmart. Proven ability to manage teams and resolve issues effectively, while demonstrating attention to detail and time management. Successfully improved service quality, fostering loyalty and repeat business through relationship building and collaboration.
Overview
21
21
years of professional experience
Work History
Delivery Driver
DoorDash
08.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Assistant Manager
Hanesbrands
12.2017 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Salesperson
Bed Bath & Beyond
05.2016 - 01.2018
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Customer Service Manager
Walmart
04.2004 - 12.2014
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
High School Diploma -
American Academy
Miami, FLSkills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
Timeline
Delivery Driver
DoorDash
08.2022 - Current
Assistant Manager
Hanesbrands
12.2017 - 08.2022
Salesperson
Bed Bath & Beyond
05.2016 - 01.2018
Customer Service Manager
Walmart
04.2004 - 12.2014
High School Diploma -
American Academy
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