Sandra Fowler
Jackson,MS
Summary
Dedicated customer service professional with extensive experience in educating clients about insurance products and resolving inquiries. Known for maintaining compliance and utilizing software proficiency to streamline processes, ensuring a seamless experience for clients.
Overview
56
56
years of professional experience
1
1
Certification
Work History
Customer Service Representative
State Farm
Flowood, Mississippi
12.1996 - 03.2025
- Educated clients on coverage options and benefits, enhancing their understanding and satisfaction.
- Processed claims efficiently using internal software systems and tools.
- Collaborated with team members to enhance service delivery and support initiatives.
- Maintained up-to-date knowledge of insurance products and industry regulations.
- Handled account updates and ensured accurate information in customer records.
- Provided training to new staff on customer service protocols and procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly, ensuring positive experiences and fostering loyalty.
- Diffused tense situations calmly and professionally, maintaining a constructive environment for customers.
Insurance Agent
AAA Auto Club South
Jackson, Mississippi
05.1990 - 12.1996
- Advised clients on insurance products tailored to diverse situations, enhancing their understanding and decision-making.
- Developed customized insurance plans based on client needs and preferences.
- Educated clients on policy options and coverage details, ensuring informed choices aligned with their needs.
- Followed up with clients regularly to assess satisfaction and strengthen client retention.
Customer Service Representative
State Farm
Madison, Mississippi
01.1969 - 05.1990
- Resolved customer complaints through effective communication and problem-solving, resulting in improved customer retention.
- Answered customer inquiries and provided accurate information regarding products and services to enhance customer understanding.
- Assisted customers with insurance inquiries and policy changes to ensure clarity and satisfaction.
- Educated clients on coverage options and benefits available through their policies.
- Handled account updates and ensured accurate information in customer records.
- Maintained up-to-date knowledge of insurance products and industry regulations.
- Provided training to new staff on customer service protocols and procedures.
Education
Some College (No Degree) - Communications
Mississippi University For Women
Columbus, MSSkills
- Customer relationship management
- Claim processing
- Policy education
- Customer inquiries
- Compliance adherence
- Software proficiency
Certification
- License in Property , Health , Life
Timeline
Customer Service Representative
State Farm
12.1996 - 03.2025
Insurance Agent
AAA Auto Club South
05.1990 - 12.1996
Customer Service Representative
State Farm
01.1969 - 05.1990
Some College (No Degree) - Communications
Mississippi University For Women