Summary
Skills
Work History
Education
Generic

Sandra Francis

Berkeley Springs,WV

Summary

Dynamic Realtor and Licensed Associate Broker with a proven track record at several top brokerages excelling in contract negotiation and client relations. Expert in comparative market analysis, I have successfully developed tailored marketing strategies that significantly enhanced property visibility, fostering strong client relationships and driving repeat business.

Diligent employee with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Skills

  • Client communication skills
  • Contract negotiation
  • Strong negotiation skills
  • Comparative market analysis
  • Client relations

Work History

Realtor/Licensed Associate Broker

Samson Properties
11.2024 - Current
  • Facilitated property showings, demonstrating properties to potential buyers and highlighting key features.
  • Negotiated contracts between buyers and sellers, ensuring favorable terms for clients.
  • Conducted market analysis to determine property values and optimize listing strategies.
  • Managed client relationships, providing ongoing support throughout buying/selling processes.

Cashier

Save A Lot Food Stores
05.2023 - Current
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries and provided exceptional service.
  • Maintained accurate cash drawer, ensuring proper cash handling procedures.
  • Collaborated with team members to optimize checkout operations during peak hours.

Realtor/Licensed Associate Broker

Coldwell Banker Premier Properties
03.2020 - 11.2024
  • Developed marketing materials, including online listings and promotional brochures to attract buyers.
  • Coordinated open houses, enhancing visibility of listings and engaging with prospective clients.
  • Utilized CRM software to track leads and manage follow-up communications effectively.
  • Mentored junior agents, fostering professional development and enhancing team performance.

Real Estate Broker/Managing Director

Colonial Realty
02.2007 - 03.2020
  • Negotiated property sales and leases, achieving favorable terms for clients.
  • Developed comprehensive market analysis reports to inform pricing strategies.
  • Cultivated strong client relationships, enhancing customer satisfaction and retention rates.
  • Mentored junior brokers, fostering professional growth and skill development within the team.
  • Managed agents, facilitated training programs, led weekly sales meetings

Fraud Analyst

Citibank
08.2013 - 03.2015
  • Analyzed transaction patterns to identify potential fraudulent activities and mitigate risks.
  • Collaborated with cross-functional teams to develop fraud prevention strategies and enhance detection processes.
  • Utilized advanced analytics tools to assess risk levels and improve fraud monitoring systems.
  • Conducted thorough investigations into suspicious accounts, ensuring compliance with regulatory requirements.

Realtor Associate

Re/Max Enterprises
06.2004 - 02.2007
  • Managed property listings across multiple platforms to maximize visibility and attract potential buyers.
  • Guided clients through buying, selling, and leasing processes by providing expert market analysis and insights.
  • Developed tailored marketing strategies utilizing social media, print materials, and virtual tours to enhance property appeal.
  • Cultivated strong relationships with clients, ensuring exceptional service and repeat business through personalized communication.

Customer Service Representative

Henry's Wrecker Service
08.1995 - 03.2004
  • Provided exceptional customer support, resolving inquiries and complaints efficiently.
  • Managed service requests, ensuring timely dispatch of towing operations.
  • Collaborated with team members to streamline communication processes for enhanced service delivery.
  • Handled monetary transactions for services provided

Education

Elementary Education

George Mason University
Fairfax, VA

High School Diploma -

Park View High School
Sterling VA

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Sandra Francis