Sandra Franco
Sabrina Perez
LASCRUCES,NM
2
Languages
29
Years of experience
Dedicated insurance professional with a proven track record in managing high call volumes and resolving customer inquiries efficiently. Known for reliability and strong communication skills, consistently enhancing client satisfaction.
Work History
Insurance Helper
29 Years 4 Months- Managed customer inquiries regarding policy details and claims processing.
- Provided accurate information on coverage options and benefits to clients.
- Resolved customer complaints by identifying issues and implementing effective solutions.
- Facilitated communication between clients and insurance underwriters for seamless service delivery.
- Developed training materials aimed at enhancing team performance and knowledge retention.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Assisted customers with completing insurance documents to avoid missed information.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Set up customer payment plans to cover annual policies and renewals.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Processed insurance claims efficiently, ensuring compliance with company policies and industry regulations.
- Assisted clients in understanding policy details, enhancing customer satisfaction and retention.
- Coordinated communication between clients and underwriters to expedite policy approvals.
- Supported underwriters in risk assessment through thorough research and data analysis, ensuring accurate policy pricing and terms.
- Assisted in the development of new insurance products, contributing to an expanded range of offerings for clients.
- Completed sales documentation and collected signatures to finalize purchases.
Caregiver
16 Years 1 Month- Provided compassionate care and support to individuals with diverse needs.
- Assisted clients with daily living activities, promoting independence and dignity.
- Collaborated with healthcare professionals to ensure optimal client outcomes.
- Developed personalized care plans based on individual assessments and preferences.
Fairfeild Inn
6 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma
Skills
Document management
Data entry
Teamwork and collaboration
Paperwork processing
Decision-making
New policies processing
Insurance software
Sales support
Friendly
Reliable
Dependable
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Fairfeild Inn
Kelsey
03.2025 - 09.2025Read More
Caregiver
At Home Personal Care
02.2010 - 03.2026Read More
Insurance Helper
Sabrina Perez
04.1997 - CurrentRead More
Mayfield High School
High School Diploma
Read More