Sandra Garcia
San Antonio,TX
Summary
Seasoned Client Service associate equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Client Service Specialist III
Capital Group
04.2014 - Current
- Consistently deliver positive customer service experiences by leveraging extensive knowledge of products and continually working on building relationships.
- Collaborate with other departments to develop ways to increase customer satisfaction.
- Handle Cost basis inquiries and assist in resolving complex issues.
- Process quality assurance reviews for peers with cost basis and verifications of deposit requests.
- Identify opportunities to update and improve job-aids and processes
- Serve as a point of contact for SOI,Cost Basis,RT and Verifications of Deposit
Policy Service Specialist
The Hartford Insurance Group
02.2013 - 03.2014
- Modified, updated and processed existing policies.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Collected premiums and issued accurate receipts.
- Generated, posted and attached information to claim files.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Processed and recorded new policies and claims.
Education
Bachelor of Arts - Economics
The University of Texas At El Paso
El Paso, TX12-2010
Associate of Arts - Business Administration
El Paso Community College
El Paso, TX05-2007
Skills
- Call management
- Paperwork processing
- Exceptional communication
- Analytical Problem Solving
- Cross-Functional Collaboration
- Cost Basis Reporting
Timeline
Client Service Specialist III
Capital Group
04.2014 - Current
Policy Service Specialist
The Hartford Insurance Group
02.2013 - 03.2014
Bachelor of Arts - Economics
The University of Texas At El Paso
Associate of Arts - Business Administration
El Paso Community College
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