Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandra Garcia

San Antonio,TX

Summary

Seasoned Client Service associate equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

12
12
years of professional experience

Work History

Client Service Specialist III

Capital Group
04.2014 - Current
  • Consistently deliver positive customer service experiences by leveraging extensive knowledge of products and continually working on building relationships.
  • Collaborate with other departments to develop ways to increase customer satisfaction.
  • Handle Cost basis inquiries and assist in resolving complex issues.
  • Process quality assurance reviews for peers with cost basis and verifications of deposit requests.
  • Identify opportunities to update and improve job-aids and processes
  • Serve as a point of contact for SOI,Cost Basis,RT and Verifications of Deposit

Policy Service Specialist

The Hartford Insurance Group
02.2013 - 03.2014
  • Modified, updated and processed existing policies.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Collected premiums and issued accurate receipts.
  • Generated, posted and attached information to claim files.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Processed and recorded new policies and claims.

Education

Bachelor of Arts - Economics

The University of Texas At El Paso
El Paso, TX
12-2010

Associate of Arts - Business Administration

El Paso Community College
El Paso, TX
05-2007

Skills

  • Call management
  • Paperwork processing
  • Exceptional communication
  • Analytical Problem Solving
  • Cross-Functional Collaboration
  • Cost Basis Reporting

Timeline

Client Service Specialist III

Capital Group
04.2014 - Current

Policy Service Specialist

The Hartford Insurance Group
02.2013 - 03.2014

Bachelor of Arts - Economics

The University of Texas At El Paso

Associate of Arts - Business Administration

El Paso Community College
Sandra Garcia