Keisha Vernon
10066 La Crosse Ave Skokie,IL
Summary
Results-oriented individual with a passion for continuous learning and innovation. Nine years of managerial experience in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
13
13
years of professional experience
Work History
Client Service Specialist III
JPMorgan Chase
Elgin, IL
08.2022 - Current
- Communicate with customers and stakeholders in a metrics-driven environment.
- Facilitate meetings with stakeholders on their program's progress and risk inquiries.
- Works closely with other departments to maintain timely resolutions for escalated client issues.
- Maintain client data accuracy in internal systems by reporting and updating records as needed.
- Conduct regular status meetings with internal teams and external partners to track progress against established milestones.
- Analyze customer data trends in order to identify potential areas of growth or improvement, which are presented at quarterly meetings.
Fraud Specialist I
JPMorgan Chase
Remote
06.2020 - 08.2022
- Reviewed customer accounts, documents, and electronic records to detect suspicious activities.
- Implemented appropriate measures based on findings from investigations into suspected fraudulent activities.
- Ensured compliance with all applicable laws, regulations, standards, and guidelines pertaining to anti-fraud efforts.
- Collaborated with other departments, such as legal, compliance, and audit, in order to perform within applicable laws and regulations.
- Established relationships with internal stakeholders to facilitate information sharing about potential fraud cases.
- Identified areas for improvement in existing processes related to fraud prevention.
Lead Associate Operations
JPMorgan Chase
Highland Park, IL
02.2015 - 06.2020
- Played a role in the success of the branch consolidation project.
- Facilitated the transition of employees from operating one location to overseeing two facilities.
- Provided guidance to team members throughout the project lifecycle.
- Executed policies and adhered to federal regulations by coaching, educating, and conducting knowledge checks.
- Assisted in the development of operational strategies in order to create efficient, productive operations.
- Created meeting minutes, which were then discussed in the weekly meeting.
- Achievements included 100% effective audits, 95-100% passing reviews, and customer experience ratings.
Assistant Operations Manager
Irons Trucking
Skokie, IL
03.2013 - 02.2015
- Identified and managed inefficiencies within all operations, including customer service, dispatching, and driver workforce.
- Field calls and emails from stakeholder requests.
- Helped draft policy and procedure updates related to operations management.
- Utilized the transportation management system (TMS) to keep accurate freight movements and load information.
- Organized the development of budgets for short-term projects.
- Provided guidance and support to team members in order to meet project deadlines.
Designated program coordinator
JPMorgan Chase
Elgin, Illinois
05.2025 - Current
- Coordinated program logistics to ensure seamless execution of events and activities.
- Facilitated communication between stakeholders to align project goals and expectations.
- Developed training materials to support staff development and program implementation.
Education
Certified Associate in Project Management (CAPM) -
Project Management Institute
01-2024
Project Management 360 Certificate -
ECornell University
01-2022
Bachelor of Arts, Management -
Columbia College Chicago
01-2015
Skills
- Project management
- Leadership
- Teamwork
- Problem-solving and mentoring
- Operations management
- Data analysis
- Time management
- Project Planning
Volunteer Experience
Pride NAMR Project Manager, JPMorgan Chase 03/19-06/22
- Facilitated communication between team members, stakeholders, and Allies involved in the project.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Analyzed data from various sources, such as surveys, interviews, and focus groups.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
Culture Champion Project Coordinator, JPMorgan Chase 10/18-03/20
- Volunteered as culture champion to be a voice and advocate for our Regional Culture Council by Managing multiple projects with competing deadlines simultaneously.
- Created employee engagement plans and coordinated Business Resource Group participation in culture initiatives.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Coordinated project activities and monitored progress to encourage timely completion of tasks.
Timeline
Designated program coordinator
JPMorgan Chase
05.2025 - Current
Client Service Specialist III
JPMorgan Chase
08.2022 - Current
Fraud Specialist I
JPMorgan Chase
06.2020 - 08.2022
Lead Associate Operations
JPMorgan Chase
02.2015 - 06.2020
Assistant Operations Manager
Irons Trucking
03.2013 - 02.2015
Certified Associate in Project Management (CAPM) -
Project Management Institute
Project Management 360 Certificate -
ECornell University
Bachelor of Arts, Management -
Columbia College Chicago