Summary
Work History
Education
Skills
Understands Spanish (Conversational) and Portuguese
Timeline
Work Availability

Sandra Gluck

Marlborough,MA

Summary

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Trustworthy and dedicated Bookkeeper with five years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.

Work History

Snr. Project Manager

PricewaterhouseCoopers
10.1996 - 03.2002
  • Identified plans and resources required to meet project goals and objectives.

Snr. Business Analyst

State Of Massachusetts Department Of Healthcare
06.1994 - 10.1996
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.

Snr. Implementation Specialist

Keane Consulting- Healthcare
06.1990 - 06.1994
  • Configured, installed and handled troubleshooting tasks for variety of different applications.

Education

Bachelor of Science - Computer And Information Sciences

Hofstra University, Hempstead, NY
06.1984

Associate of Science - Accounting

Nassau Community College, Garden City, NY
05.1979

GED -

Hempstead High School, Hempstead, NY
06.1977

Skills

  • Business Process Re-Engineering
  • Project Planning
  • Project Estimation and Bidding
  • Staff Retention

Understands Spanish (Conversational) and Portuguese

Can speak Spanish-Conversational and understands Portuguese with customers

Timeline

Snr. Project Manager - PricewaterhouseCoopers
10.1996 - 03.2002
Snr. Business Analyst - State Of Massachusetts Department Of Healthcare
06.1994 - 10.1996
Snr. Implementation Specialist - Keane Consulting- Healthcare
06.1990 - 06.1994
Hofstra University - Bachelor of Science, Computer And Information Sciences
Nassau Community College - Associate of Science, Accounting
Hempstead High School - GED,

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Sandra Gluck