Sandra Gonzales
Santa Fe Imaging
Española,NM
27
years of professional experience
Dynamic Administrative Manager with 27 years of experience optimizing office operations and enhancing staff performance. Proven expertise in schedule coordination, critical thinking, and process improvement to drive organizational success.
Work History
Administrative Manager
27 Years 2 Months- Managed scheduling and resource allocation, optimizing staff utilization across departments.
- Managed scheduling, registration, medical records, insurance verification, transcription departments, and resource allocation, optimizing staff utilization across departments.
- Developed and implemented office policies, ensuring compliance with organizational standards.
- Streamlined administrative processes, enhancing overall operational efficiency.
- Supervised and trained administrative staff, fostering a collaborative work environment.
- Managed administration staff payroll, and PTO requests.
Education
High School Diploma
Fall 2002 Complete semester at UNM Albuquerque Location
Skills
Office management
Office administration
Administrative support
Staff management
Schedule coordination
Appointment setting coordination
Process improvement
Performance enhancement
Appointment setting coordination
Customer management
Critical thinking
Relationship building
Accomplishments
- Supervised team of 35 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with Christus St. Vincent in the development of HRM, E-Rad and EPIC RIS systems.
- Resolved product issue through consumer testing.
- Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Ensured that customers were satisfied with company services provided along with looking for resolutions if patients unhappy with services.
Timeline
Administrative Manager
Santa Fe Imaging
06.1999 - CurrentRead More
Española Valley High School
High School Diploma
Read More