Sandra Gramlick
O'Fallon,IL
Summary
Dynamic leader with proven expertise in project management and staff development honed at BJC Healthcare. Excelled in fostering a culture of collaboration and continuous learning, significantly enhancing team performance and customer satisfaction. Skilled in complex problem-solving and effective communication, adept at driving projects to exceed expectations without exceeding deadlines.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager, EHR Software Configuration
BJC Healthcare
12.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
System Manager EHR Applications
SSM Healthcare
01.2010 - 12.2019
- Oversaw incident response efforts, proactively addressing issues before they escalated into larger problems.
- Conducted thorough audits of existing systems, identifying areas for improvement and implementing strategic updates accordingly.
- Collaborated with cross-functional teams to design cohesive software systems, optimizing workflow and productivity.
- Championed best practices in change management processes to ensure smooth transitions during system upgrades or replacements.
- Optimized resource allocation by conducting regular capacity planning exercises, ensuring maximum utilization of available assets.
- Built strong relationships with internal stakeholders by consistently delivering high-quality service and support on system-related matters.
- Maintained up-to-date knowledge of industry trends and emerging technologies, applying insights to drive continuous improvement initiatives within the organization.
- Responded to incidents quickly, troubleshot problems and corrected faults.
- Led company-wide system installation, overseeing upgrades to provide minimal interruptions to business continuity.
Project Manager
St. Anthony's Medical Center
01.2006 - 12.2010
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
Education
Master of Arts - Management
Fontbonne University
St Louis, MOBachelor of Arts - Speech Communications
Southern Illinois University, Carbondale
Carbondale, ILSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Relationship building
Certification
- Epic Grand Central Prelude certified
Timeline
Manager, EHR Software Configuration
BJC Healthcare
12.2019 - Current
System Manager EHR Applications
SSM Healthcare
01.2010 - 12.2019
Project Manager
St. Anthony's Medical Center
01.2006 - 12.2010
Master of Arts - Management
Fontbonne University
Bachelor of Arts - Speech Communications
Southern Illinois University, Carbondale
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