Dedicated customer service professional skilled in resolving inquiries and enhancing team efficiency. Committed to maintaining high satisfaction levels through effective communication and attention to detail.
I am able to multi-task and am very organized.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
BJ's Wholesale Club
Mechanicsburg, PA
10.2021 - 01.2026
Resolved customer inquiries and complaints efficiently, ensuring high satisfaction levels.
Processed transactions accurately, maintaining cash register integrity and adherence to company policies.
Assisted in training new team members on customer service protocols and operational procedures.
Collaborated with team members to streamline checkout processes, reducing wait times for customers.
Receptionist
Bethany Village Retirement Community
Mechanicsburg, PA
04.2009 - 05.2016
Maintained accurate records of resident inquiries and service requests for follow-up actions.
Developed strong relationships with residents, addressing their needs and concerns promptly.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Responded to inquiries from callers seeking information.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.