- Spanish
- Fluent
Sandra Guerrero
Glendale,AZ
Summary
Customer Service Representative supporting patient-facing service in a hospital environment across 2 languages, bringing calm conflict resolution and clear communication from coordinating meal service, cashier support, and concern resolution. Keeps service timely and accurate while balancing staffing, tray delivery, and end-of-shift reconciliation across multiple work groups. Fluent in Spanish and English, with a focus on positive patient experiences and reliable follow-through.
Overview
5
5
Languages
2
2
Certifications
29
29
years of professional experience
Work History
Culinary Supervisor
Banner Boswell Medical Center
Sun City, AZ
01.2018 - 06.2023
- Led and trained new and existing staff to maintain consistent quality and service standards.
- Built and managed a 6-week staffing schedule across seven work groups, improving coverage and workflow.
- Oversaw accurate preparation and timely delivery of patient meal trays to support comfort and care.
- Provided frontline cashier service during peak hours while handling customer questions professionally.
- Managed end-of-shift cash drawer reconciliation and deposit preparation with accuracy.
- Resolved customer concerns in person, by email, and by phone with a calm, solutions-focused approach.
EVS Unit Director
Crothall Health Care
Phoenix, AZ
07.2016 - 06.2017
- Monitored 5-10 budget lines for Environmental Services operations and tracked spending against plan.
- Directed Environmental Services operations for Maricopa Integrated Health Systems, supporting a safe, sanitary environment for patients, staff, and visitors.
- Conducted quality control inspections to uphold cleanliness standards and strengthen audit readiness.
- Completed annual performance evaluations and coached staff toward continuous improvement.
EVS Director
Maricopa Integrated Health Services
Phoenix, AZ
11.2015 - 06.2016
- Directed trash removal, medical waste handling, recycling, and pest control across hospital and clinic locations.
- Built and monitored the annual budget to keep departmental spending aligned with operational needs.
- Established quality assurance processes and quality audits to keep departmental goals on track.
- Managed payroll reporting, hiring, training, and disciplinary actions for EVS staff.
- Applied infection control, HIPAA, Joint Commission survey readiness, OSHA compliance, and hazard communication standards.
Patient Transport Manager, SWA Laundry Manager
Maricopa Integrated Health Systems
Phoenix, AZ
12.2013 - 11.2015
- Directed patient transport operations, prioritizing timely movement to exams and procedures.
- Oversaw in-house laundry processing for patient linens and surgical attire, covering washing, drying, folding, and delivery.
- Created staffing schedules to maintain steady daily coverage across transport and laundry functions.
EVS Manager
Banner Del Webb Medical Center
Sun City West, AZ
10.1994 - 10.2013
- Directed cleaning operations for hospital and ancillary buildings, including trash removal, recycling, medical waste handling, and pest control.
- Managed annual budget planning and monitoring using Microsoft Excel and budget management practices.
- Coordinated staff scheduling, payroll reporting, hiring, training, and disciplinary actions for EVS personnel.
- Supported infection control standards and quality audits across EVS workflows in compliance-focused hospital settings.
Education
General studies (High school or equivalent) - undefined
Aqua Fria Union High School
Upper secondary education - English, Mathematics
Glendale Community College
Glendale, AZ06-2014
Skills
- Staff scheduling
- Process improvement
- Budget management
- Microsoft Excel
- Medical terminology
- HIPAA
- Infection control
- Quality audits
- Customer service
- Environmental services
- Joint Commission survey readiness
- OSHA compliance
- Hazard communication
- HACCP procedures
- Medical waste handling
- Linen services management
- Work order management
- Vendor management
- Patient transport dispatch
- Root cause analysis
Certification
CPR Certification, CPR/First Aid certification, Present
Languages
- English
- Fluent
- Bilingual
- Fluent
Spanish
Professional Working
English
Native or Bilingual
Timeline
Culinary Supervisor
Banner Boswell Medical Center
01.2018 - 06.2023
EVS Unit Director
Crothall Health Care
07.2016 - 06.2017
EVS Director
Maricopa Integrated Health Services
11.2015 - 06.2016
Patient Transport Manager, SWA Laundry Manager
Maricopa Integrated Health Systems
12.2013 - 11.2015
EVS Manager
Banner Del Webb Medical Center
10.1994 - 10.2013
Upper secondary education - English, Mathematics
Glendale Community College
General studies (High school or equivalent) - undefined
Aqua Fria Union High School