Sandra Hambrick

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Reconciled cash and credit card transactions to maintain accurate records.
• Correctly calculated inventory and ordered appropriate supplies.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
• Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
• Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
• Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
• Improved overall customer satisfaction by implementing new service standards and staff training programs.
• Assisted in development and implementation of new menus to offer variety and options to customers.

Counted and stocked merchandise as specified by inventory control log.

Manually lifted materials weighing up to [20-50] pounds on regular basis.

Stocked and rotated products, stocked supplies, and paper goods efficiently.

Received incoming product from daily trucks and moved to correct storage shelves, coolers or bins.

Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
• Checked and verified photo identification prior to granting facility access.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Responsible for opening and closing store location.

Supervised office operations and coordinated work schedules.

Supervised customer service representatives to ensure that workflow met high

company standards.

Served as key control and security system manager .

Provided training and guidance for new employees

Assisted customers with questions regarding their merchandise.

Responsible for night bank deposits.

Assisted users to identify and solve cellphone problem.