Sandra Hayes-Snead

I have been employed in the field of work for over 28 years.

• Helped clients navigate social services system and access needed resources.
• Performed clerical organization, answered phones and filed documentation for program manager.
• Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and event
• Obtain information from families to determine if they are eligibility to receive benefits(TANF,SNAP,Medicaid and General Relief).
• Requested documentary evidence as required by State and Federal polices and guidelines
• Maintain records,program data and statistics
• Determined the program/category that the client is eligible for
• Review and responded to all referrals from other departments
• Process benefits without the time guideline

• Check the needs and progress of the individual
• Responsible for maintaining the safety of the individual
• Provide physical care, which includes bathing,toileting, dressing and feeding
• Provide one-on-one advice of group support sessions
• Teaching daily living skills like budgeting,shopping and claiming benefits
• Complete all required Annual Trainings
• Demonstrated strong leadership and communication skills, effectively motivating and encouraging peers

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• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Processed payments and applied to customer balances.
• Negotiated to collect balance in full.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Researched accounts and completed due diligence to resolve collection problems.
• Maintained high volume of calls and met demands of busy and productive group.
• Used probing techniques to determine debtors' reasons for delinquency.
• Used skip tracing and other techniques to locate debtors.
• Assisted in implementing procedures and policies to facilitate timely payments.

• Listened to clients attentively, asked probing questions and identified and addressed actual benefits needs.
• Interpreted state and federal legislation concerning retirement and benefits and applied findings to client needs.
• Resolved discrepancies with client applications to verify eligibility.
• Assisted clients with accurate eligibility form, application and document completion.
• Processed and certified documents for accuracy and compliance with government regulations.

• Interviewed applicants and explained scope of different available benefits.
• Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
• Scheduled appointments with applicants to gather information and explain benefits processes.
• Managed processing of eligibility for Specialty Clinic
• Assisted clients with accurate eligibility form, application and document completion.
• Reviewed applications for different aid programs and determined which qualification criteria for individuals.