Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sandra Hearson

Winter Haven,FL

Summary

Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Independent Travel Agent

Affordable Travel By Sandra
10.2021 - Current
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Followed up with customers to increase customer service with travel plans.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Collaborated with colleagues to create and promote special travel packages.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
  • Updated and maintained customer databases to increase customer retention.
  • Developed promotional materials for travel packages to market hot destinations.
  • Generated reports on travel trends and customer feedback to inform business goals.
  • Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
  • Conducted market research to investigate potential new travel destinations.
  • Helped senior managers make effective decisions based on current and accurate reporting.
  • Created promotional materials to increase visibility and attract larger market share.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
  • Promoted dedicated customer service and support by promptly resolving customer complaints.
  • Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.

Deli Clerk

Winn Dixie Grocery Store
06.2022 - 10.2022
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Assistant Store Manager

Casual Corner Group
01.2001 - 01.2007
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.

Patient Account Representative

Colorado Springs Health Partners
01.1999 - 01.2001
  • Worked with outside entities to resolve issues with billing, claims and payments.
  • Contacted patients after insurance was calculated to obtain payments.
  • Electronically submitted bills according to compliance guidelines.
  • Posted payments and processed refunds.

Education

Associate of Arts - Tourism And Travel Management

Ashworth College
Norcross, GA
07.2020

High School Diploma -

Manual High School
Peoria, IL
05.1984

Skills

  • Travel Research
  • Overseas Tours
  • Itineraries
  • Travel Arrangements
  • Travel Insurance
  • Hotel Accommodations
  • Company Guidelines and Procedures
  • Special Needs Travelers
  • Social Media
  • Global Destinations
  • Relationship Management
  • Regulatory Compliance

Certification

  • CTA - Certified Travel Associate
  • Licensed owner - 2020 - current


Timeline

Deli Clerk

Winn Dixie Grocery Store
06.2022 - 10.2022

Independent Travel Agent

Affordable Travel By Sandra
10.2021 - Current

Assistant Store Manager

Casual Corner Group
01.2001 - 01.2007

Patient Account Representative

Colorado Springs Health Partners
01.1999 - 01.2001

Associate of Arts - Tourism And Travel Management

Ashworth College

High School Diploma -

Manual High School

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Sandra Hearson