Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Sandra Hellman

Houston,TX

Summary

Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals. Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete. Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments. Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to Number pounds. Committed Warehouse leader accustomed to managing shipping and receiving operations in high-volume warehouse environments. Organized approach to monitoring materials movements with focus on safety and productivity. Performance-oriented team player with good multitasking abilities. Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with Number years of experience working in busy Type environments. Hardworking Type team member skilled in safely moving heavy loads manually or using forklifts and pallet jacks. Punctual, reliable and dedicated to teamwork. Good maintenance and repair skills with training in Area of expertise. Resourceful Type worker with Number years of experience. Follow written or verbal directions to carry out efficient work moving, storing and packaging Industry materials. Safety-driven and adaptable with good planning and problem-solving abilities. Diligent Warehouse Associate offering Number years of comprehensive industry experience. Adept at loading and unloading trucks, shipping and receiving and order picking and packing. Reliable and safety-conscious with excellent freight labeling capabilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

34
34
years of professional experience

Work History

Customer Service Representative

Burligton Coat Factory
05.2023 - 08.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Merchandiser Specialist And Transportation Operato

Dr. Pepper Snapple
02.1990 - 08.2003

Order Selector

Walgreens Distribution Warehouse
02.1993 - 08.1996
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
  • Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
  • Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
  • Checked inventory and selected products from specific locations based upon availability.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
  • Supported warehouse organization efforts by accurately labeling products and placing them in designated storage areas.
  • Minimized damaged items through careful handling of fragile products while selecting orders.
  • Increased teamwork efficiency by actively participating in group meetings, sharing ideas, and providing constructive feedback on potential improvements to the process.
  • Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
  • Played a key role in achieving company-wide sustainability goals by participating in recycling programs and minimizing waste within the order selection process.
  • Ensured proper inventory management through consistent communication with supervisors and warehouse team members.
  • Maintained a clean and safe work environment by adhering to company guidelines and procedures at all times.
  • Collaborated with fellow Order Selectors to ensure efficient workflow during high-volume periods.
  • Improved overall customer satisfaction by consistently meeting order deadlines and maintaining high levels of accuracy.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Reduced delivery delays by promptly assembling customer orders in a timely manner.
  • Continuously sought to expand knowledge of industry best practices, participating in ongoing training initiatives to enhance overall performance as an Order Selector.
  • Streamlined operations on the warehouse floor with proactive monitoring of stock levels, anticipating shortages or surpluses ahead of time to minimize disruptions in order fulfillment processes.
  • Contributed to the reduction of workplace accidents by following safety protocols when operating machinery or moving heavy items.
  • Promoted a positive working atmosphere among colleagues through effective communication, open dialogue, and mutual respect for each other''s roles within the team structure.
  • Supported the implementation of new warehouse management systems, providing valuable input on process improvements and technology integration.
  • Strengthened relationships with vendors, ensuring prompt receipt of inbound shipments for timely order fulfillment.

Education

Diploma - Mathematics Geography History

Scarborough High School
Houston, TX
06.1982

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Data Entry
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Money handling abilities
  • Complaint Handling
  • Microsoft Excel
  • Complaint resolution
  • Client Relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Microsoft Outlook
  • Follow-up skills
  • Scheduling
  • Product Knowledge
  • Paperwork Processing
  • Order Processing
  • Team Development
  • Documentation
  • Administrative Support
  • Microsoft Office Suite
  • Data Collection
  • Customer Relationship Management (CRM)
  • Prioritization
  • Building rapport
  • Technical Support
  • Quality Control
  • Clerical Support
  • Filing
  • Customer Education
  • Dispute Resolution
  • Product Sales
  • Product and service solutions
  • Multi-line phone talent
  • Coordination
  • Sales expertise
  • Assertiveness
  • Order Fulfillment
  • Store maintenance
  • Recordkeeping strengths
  • Research
  • Account updating
  • Reading Comprehension
  • Spreadsheets
  • Office equipment proficiency
  • Staff education and training
  • Proofreading
  • Retail store support
  • Stock management
  • Service standard compliance
  • Product Promotion
  • Document Control
  • Brand representation
  • Quality Assurance Controls
  • Escalation management
  • Shipping and Logistics
  • Sales closing
  • POS systems expert
  • Project management abilities
  • Product Education

Timeline

Customer Service Representative

Burligton Coat Factory
05.2023 - 08.2023

Order Selector

Walgreens Distribution Warehouse
02.1993 - 08.1996

Merchandiser Specialist And Transportation Operato

Dr. Pepper Snapple
02.1990 - 08.2003

Diploma - Mathematics Geography History

Scarborough High School
Sandra Hellman