Sandra Heredia

San Jose,CA

Summary

Over 20 years of proven customer service, sales, and leadership & operational management. I have led successful teams and maintained positive customer satisfaction scores, while increasing efficiency in operations.

Overview

years of professional experience

Work History

Clerk Typist II

Evergreen Valley High School

San Jose, CA

01.2022 - Current

Submit records requests; immediately after enrolling a new student or at the start of the new school year, collect enrollment documents, modify current enrollment line with end date and date, status and end comments, print enrollment history
Process incoming records, official transcripts, health files, discipline files, court orders, and IEPs
Withdrawals; check parent ID and make a copy, parent completes withdrawal form and signs generate ad hoc withdrawal form
Process changes of address/revision of contact information forms, complete Social Security and child support forms
Testing coordination and assistance; SAT, ELPAC, CAASPP, and AP

Operations Associate

Kipp Navigate College Prep

San Jose

05.2018 - 08.2019

This position had a wide range of responsibilities which included overall operations, faculty and student/family support services
Manage front office and incoming visitors, Manage student attendance and data, record absences & tardies as well as notification process
Process student enrollment documents
Develop and Distribute Student, Parent and Faculty communication (mail, email bulletins)
Student food services, oversee student meal & snack distribution
Support school leadership with creating a joyful learning environment, planning, and executing on/off campus events.

Sales and Service Generalist

AAA, Northern California Nevada & Utah

San Jose

01.1998 - 01.2018

Responsibilities included office supervision to ensure smooth service delivery, workflow procedures, inventory supply/ controls and compliance with State of California DOI and DMV
Oversee Branch operations, sales management, and team development/engagement
Maintain Branch Scheduling and adjust coverage daily as needed
Balance branch daily cash, check and credit card receipts as well as review/reconcile team deposits and work for accuracy
Provide customer service solutions in person, phone, and email
Coach Team Members on improving sales techniques and Client Interactions
Conduct Audit and review of Insurance policy applications and DMV registrations for accuracy and compliance.

Education

Language Interpretation And Translation

Evergreen Community College