Sandra Hernandez
Las Vegas
Summary
Experienced Medical Front Office Lead with 20 years in healthcare administration and patient services. Manages busy medical offices, coordinates patient care, verifies insurance, and maintains medical records. Recognized for leadership, staff training, and workflow efficiency. Bilingual in English and Spanish, skilled in multiple electronic medical record (EMR) systems.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Front Office Representative Lead
Nevada Health Centers
Las Vegas
10.2022 - Current
- Lead daily front office operations for a busy healthcare clinic.
- Register patients and complete check-in/check-out procedures.
- Verify insurance eligibility and benefits.
- Maintain accurate patient records in NextGen EMR.
- Followed up with no-show and non-compliant patients to improve appointment adherence.
- Trained and mentored new front office employees to enhance team competency.
- Contributed to Front Office Training Team to develop onboarding materials.
- Selected for Epic Super User training during system implementation.
Front Desk Receptionist
Velazquez pain relief center
Las Vegas
03.2020 - 09.2022
- Coordinated front desk operations and optimized patient scheduling for improved service flow.
- Verified insurance eligibility and benefits to ensure accurate patient billing and reduce payment delays.
- Processed patient payments and medical billing to maintain financial accuracy and support revenue cycle.
- Managed incoming referrals and created patient charts.
- Released medical records following HIPAA guidelines.
- Processed incoming faxes and routed documentation.
- Maintained patient records using eClinicalWorks (eCW).
Front Office Lead/ Billing
GENESIS MEDICAL GROUP
Las Vegas
06.2019 - 03.2020
- Oversaw front office operations to ensure smooth daily functioning.
- Verified insurance coverage and processed payments for timely billing.
- Supported medical billing processes to enhance revenue cycle management.
- Coordinated patient appointments at the front desk.
- Maintained medical records using MedStreaming and AdvancedMD.
Administrative Assistant
Sheet Metal Workers Local Union
Las Vegas
02.2018 - 03.2019
- Facilitated member transactions related to union dues.
- Managed multi-line phone system to direct calls and address inquiries.
- Scanned and maintained confidential files.
- Organized and secured confidential files to ensure compliance and accessibility.
- Assisted members with union dues.
Front Office Representative
Nevada health centers
Las Vegas
05.2011 - 02.2018
- Registered patients and scheduled appointments to ensure smooth workflow and reduce wait times.
- Verified insurance eligibility to facilitate timely patient care and billing processes.
- Processed payments and billing to maintain accurate financial records and support operational efficiency.
- Maintained NextGen EMR records.
- Processed and released medical records to authorized personnel.
- Assisted patients with Medicaid enrollment.
Front Office Clerk
Lake mead pediatrics
Las Vegas
11.2008 - 05.2011
- Managed patient check-in and check-out processes, ensuring accurate data entry.
- Scheduled appointments.
- Checked patient insurance coverage for accuracy.
- Processed patient payments, maintaining accurate financial records.
- Maintained medical records.
Front Office Clerk
Medicina Familiar
Las Vegas
04.2007 - 10.2008
- Greet patients, providing instructions to ensure smooth check-in process
- Check in and check out patients
- Schedule and confirm appointments
- Schedule and confirm appointments to optimize patient flow and minimize wait times
- Process payments and medical billing, ensuring accurate financial transactions and patient records
- Follow up on no show and non-compliant patients
- Performed data entry for patient records into medical management software on medical manager and Symed
Education
High school diploma -
Mojave High School
Las Vegas, NV01-2005
Skills
ADDITIONAL QUALIFICATIONS
- Medical Billing
- Insurance Claims
- Medical Records
- Data Entry
- Patient Registration
- Payment Processing
- Patient Chart Management
- Excellent Customer Service
- Strong Organizational Skills
- Professional Phone Etiquette
Certification
Driver's License
Personal Information
Authorized To Work: US for any employer
Timeline
Front Office Representative Lead
Nevada Health Centers
10.2022 - Current
Front Desk Receptionist
Velazquez pain relief center
03.2020 - 09.2022
Front Office Lead/ Billing
GENESIS MEDICAL GROUP
06.2019 - 03.2020
Administrative Assistant
Sheet Metal Workers Local Union
02.2018 - 03.2019
Front Office Representative
Nevada health centers
05.2011 - 02.2018
Front Office Clerk
Lake mead pediatrics
11.2008 - 05.2011
Front Office Clerk
Medicina Familiar
04.2007 - 10.2008
High school diploma -
Mojave High School