Sandra Hernandez
Summary
Administrative professional dedicated to comprehensive, compassionate patient care. with successful experience in fast-paced settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive when working with little to no supervision.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Dr Herman Lee Kagan
Sherman Oaks
01.2022 - Current
- Answered multi-line phone system for a concierge practise, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained insurance credentialing and revalidation.
- Coordinate surgeries and radiology exams
Accounts Payable/Receiving Team Member
Family Church Whittier
Whittier, CA
01.2018 - 12.2021
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Aided audit preparation efforts by maintaining organized records and promptly addressing auditor inquiries.
Medical Office Manager & Billing
Dr. Robert Simon
Sherman Oaks, CA
01.2002 - 12.2021
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
Skills
- Customer Service
- Office Administration
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- Customer and client relations
- Strong Work Ethic
- HIPAA Regulations Understanding
- Effective Multitasking
- Medical terminology knowledge
Languages
English
Spanish
Timeline
Administrative Assistant
Dr Herman Lee Kagan
01.2022 - Current
Accounts Payable/Receiving Team Member
Family Church Whittier
01.2018 - 12.2021
Medical Office Manager & Billing
Dr. Robert Simon
01.2002 - 12.2021
volunteering
I volunteer at my church whenever I can. I have been a Sunday school teacher, which is where I met my now adopted autistic daughter. I sometimes host community groups of various topics that is open to all. I volunteered as a youth camp host for the summer.