Sandra Hernandez Ramirez
Burnsville,MN
Summary
Multi-talented Executive adept at operating in diverse capacities to achieve business goals. Proficient in a wide range of areas, including revenue generation, and strategic planning. Hardworking and proactive leader with a disciplined execution.
Overview
12
12
years of professional experience
Work History
Executive Customer Service & Sales Manager
Macy's
10.2022 - Current
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Managed daily operations of sales department, including supervision of staff members.
Assistant Manager
Walmart
07.2014 - 10.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Sales Associate
TJX Companies
05.2013 - 07.2015
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
Sales Associate
Sports Authority
10.2013 - 05.2014
- Developed, marketed and sold full range of products and support services.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Increased sales by offering advice on purchases and promoting additional products.
Education
High School Diploma -
South High School
Minneapolis, MN05.2012
Skills
- Directing Team Members
- Employee Coaching and Motivation
- Managing Multiple Priorities
- Hiring and Developing
- Store Opening and Closing Procedures
- Social Media Digital Marketing
- Sales coaching
- Upselling strategies
- Pricing strategy
- Customer retention
- Target setting
- Sales management
- Performance monitoring
- Team leadership
- Process improvements
- Loading and unloading
- Order fulfillment
- Microsoft outlook, word, and Excel
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Executive Customer Service & Sales Manager
Macy's
10.2022 - Current
Assistant Manager
Walmart
07.2014 - 10.2022
Sales Associate
Sports Authority
10.2013 - 05.2014
Sales Associate
TJX Companies
05.2013 - 07.2015
High School Diploma -
South High School