Sandra Herrera
Dallas,TX
Summary
Dynamic professional with a strong work ethic and a commitment to helping others, recognized for fostering positive team environments. Extensive experience in customer service, building builder relationships , administrative tasks, and account management. Passionate about driving growth and achieving success in daily responsibilities while delivering exceptional results. Proactive problem-solver dedicated to enhancing client satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Lead Account Coordinator
FBS Appliance
05.2024 - Current
- Manage builder accounts, ensuring timely deliverables and high client satisfaction.
- Coordinate installers schedule with builders timelines to archive project closure.
- Communicate with builders & homeowners for client satisfaction offering the best customer service.
- Created detailed installation reports for builders outlining necessary modifications.
Admin Assistant
Specialty Appliance
01.2017 - 05.2024
- Managed front desk operations, ensuring customers spoke to the correct salesperson.
- Handled high-volume phone calls, providing timely and accurate information to clients and staff
- Reviewing and invoicing Pos / filing paperwork
- Reviewed paperwork and install pictures of appliances at homes.
- Tracked Etas for when product would arrive at warehouse.
- Received Product and input serial numbers into system.
- Worked with Excel to track damaged product in warehouse
- Receptionist, Jan 2017- March 2018
- Admin Assistant, March 2018- May 2024
Host
Culinary Dropout
11.2021 - 10.2023
- Greet guest with a warm smile and show them to their table
- Worked with OpenTable for reservations
Education
HS Diploma - undefined
01.2017
Skills
- Customer service
- Order management
- Account management
- Troubleshooting and problem resolution
- Sales support
- Relationship building
- Quality control
- Logistics support
- Account oversight
- Research expertise
- Microsoft office
- Documentation and control
- Phone and email etiquette
- Customer service management
- Schedule coordination
- Handling complaints
- Administration and operations
- Project management
- Support services
- Multitasking and organization
- Staff development and training
- Performance improvement
- Team leadership
Languages
Spanish
Native or Bilingual
Timeline
Lead Account Coordinator
FBS Appliance
05.2024 - Current
Host
Culinary Dropout
11.2021 - 10.2023
Admin Assistant
Specialty Appliance
01.2017 - 05.2024