Summary
Overview
Work History
Education
Skills
Timeline
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SHANNON GARCIA

Lindenhurst,IL,IL

Summary

Highly motivated team leader with 1 year of experience mentoring and guiding team members to ensure completion of assigned duties. Possess strong leadership, problem solving and communication skills.

Overview

10
10
years of professional experience

Work History

Customer Account Coordinator Team Lead

Pactiv Evergreen
03.2023 - Current
  • Mentored new hires, providing guidance to ensure their successful integration into the team.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Collaborated with management to develop strategies aimed at improving overall team performance.
  • Run daily reports to ensure team is on track

Customer Account Coordinator

Pactiv Evergreen
06.2021 - 03.2023
  • Maintain excellent communication with Buyers and Sales Representatives Enter in new orders efficiently Work through orders from start to finish and communicate with buyers and sales about product availability Navigate SAP confidently Communicate with Transportation in regards to locating orders Developed and maintained courteous and effective working relationships Mentored new employees on procedures and policies to maximize team performance.

Front Desk Associate

Lindenhurst Health & Fitness Center
07.2018 - 12.2018
  • Greet clients upon arrival, check clients into the computer, answered phone calls pertaining to information the for gym Maintained a clean and well organized front desk and lobby Cleaned the fitness equipment and kept the fitness room in great condition Learned to cooperate well with co-workers Managed guest check-in and check-out procedures, reservations and payments
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.

Front Desk Lead

Fit nation
01.2014 - 12.2014
  • Greet clients upon arrival, check clients into the computer, answered phone calls pertaining to information the for gym Maintained a clean and well organized front desk and lobby Knowledge of handling cash drawer Administered payments made by members Provided supervision of the gym and managed the establishment when manager was not on duty Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Education

High School Diploma -

Lakes Community High School
Lake Villa, IL
05.2011

Skills

  • Customer Service
  • SAP Knowledge
  • Typing
  • Computer Proficiency
  • People skills
  • Time management
  • Attention to Detail
  • Microsoft word/Excel
  • Team collaboration
  • Relationship building
  • Strong organization

Timeline

Customer Account Coordinator Team Lead

Pactiv Evergreen
03.2023 - Current

Customer Account Coordinator

Pactiv Evergreen
06.2021 - 03.2023

Front Desk Associate

Lindenhurst Health & Fitness Center
07.2018 - 12.2018

Front Desk Lead

Fit nation
01.2014 - 12.2014

High School Diploma -

Lakes Community High School

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SHANNON GARCIA