SANDRA HERRERA
Las Vegas,US
Summary
Dynamic Patient Care Coordinator with expertise in care coordination and healthcare system navigation at Cure 4 The Kids Foundation. Proven ability to enhance patient flow and service quality through effective problem-solving and team collaboration. Bilingual and detail-oriented, committed to delivering exceptional patient experiences while managing complex scheduling and communication tasks.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Cure 4 The Kids Foundation
Las Vegas, Nevada
12.2022 - Current
- Coordinated patient appointments and managed scheduling for all follow-ups, infusions, and procedures.
- Communicated with patients regarding treatment plans and follow-up care instructions.
- Collaborated with medical staff to streamline patient intake processes.
- Addressed patient inquiries and resolved concerns efficiently and professionally.
- Implemented office procedures to enhance patient flow and service quality.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Received and routed care team messages and documents to appropriate staff.
- Communicated directly with referring offices to maintain a clear process and plan of care for the patients.
Accounts Payable Clerk
Colvin Construction, Inc.
North Las Vegas, US
09.2020 - 10.2021
- Paid vendors and employees by receiving and verifying expense reports and monitoring discount opportunities.
- Ensured that billing information was consistent and accurate by reconciling customer accounts monthly.
- Receive and sort mail
- Administer weekly check runs along with ACH and credit card payments
- Research and resolve vendor open invoice issues
- Job cost
- Code each expense with proper G/L account of expenses
- Match purchase orders
Sales Coordinator
Desert Lumber
Las Vegas, US
07.2018 - 01.2019
- Greeted and assisted all walk-in customers to enhance service experience.
- Created quotes for customers in person and via phone to facilitate sales.
- Organized and filed all sales orders daily to maintain accurate records.
- Completed monetary deposits to ensure financial accountability.
- Counted end-of-shift cash receipts, verifying accuracy against paper records.
- Provided translation assistance during open enrollment and other events as needed.
- Answered company phones, addressing inquiries and directing calls appropriately.
- Ordered office supplies, maintaining a comprehensive chart of all purchases.
Receptionist
BMC West
Las Vegas, US
01.2016 - 07.2018
- Created spreadsheets and transmitted information to customers and field employees.
- Handled all incoming and outgoing mail, faxes, and packages efficiently.
- Answered phone calls and directed inquiries to appropriate employees.
- Assisted field employees with questions and concerns to ensure clarity.
- Entered timecards into Timberline for payroll processing of field employees.
- Supported HR by managing new hire and rehire applications.
- Developed templates and input job details and prices into Timberline.
- Facilitated communication between departments to streamline operations.
Education
High School -
Clark High School
Las Vegas, NV01.2014
Skills
- Bilingual proficiency
- Care coordination
- Medical office procedures
- Problem solving
- Team collaboration
- Attention to detail
- Healthcare system navigation
- Organizational skills
- Interpersonal communication
- Cash handling
- General ledger management
Languages
Spanish
Professional
Affiliations
- Volunteer at all organization events in order to help create better relationships with our patients and staff while supporting our mission.
References
References available upon request.
Timeline
Patient Care Coordinator
Cure 4 The Kids Foundation
12.2022 - Current
Accounts Payable Clerk
Colvin Construction, Inc.
09.2020 - 10.2021
Sales Coordinator
Desert Lumber
07.2018 - 01.2019
Receptionist
BMC West
01.2016 - 07.2018
High School -
Clark High School