Sandra Horne
Jonesboro,Georgia
Summary
Adept at technical troubleshooting and fostering customer relations, I leveraged my skills at Working Solutions to enhance emergency response efficiency and customer satisfaction. My experience spans coordinating first responders, instructing swim safety, and assisting in physical therapy, demonstrating continuous improvement and team collaboration. Achieved a notable increase in successful emergency resolutions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Response Specialist/Toyota Connected Services
Working Solutions
Remote, Georgia
02.2022 - Current
- Respond to emergency calls and coordinate first responders to dispatch to the accident scene. Coordinate non-emergency and/or roadside assistance dispatch, and help customers activate subscriptions via app services, or cancel subscriptions as necessary.
- Coordinated emergency response teams, providing guidance on medical and safety protocols.
- Maintained communication with other departments and agencies involved in responding to an emergency situation.
Swim Instructor
Peachtree Dive Center
Peachtree City, Georgia
03.2009 - 08.2021
- Provided swimming instruction to individuals and groups of all ages.
- Demonstrated proper technique for each stroke, including freestyle, backstroke, breaststroke and butterfly.
- Instructed participants on water safety rules and regulations.
- Ensured that swimmers followed pool rules and regulations at all times.
- Maintained a clean, safe environment by monitoring the pool deck area before and after lessons.
- Encouraged swimmers to progress through drills while providing positive feedback on their performance.
- Performed monthly inspections of equipment to ensure it was in good working order.
- Developed strategies for challenging behaviors exhibited by students during lessons.
- Monitored swimmers' progress throughout their time as a student in order to evaluate their abilities accurately.
- Taught basic survival skills such as floating, treading water, emergency exits from the pool.
- Provided first aid when necessary due to minor injuries sustained during lessons.
- Scheduled private lessons upon request from clients interested in more personalized instruction.
- Encouraged students to build confidence in and out of water by making swimming fun.
- Instructed participants in proper stroke techniques to encourage self-reliant swimming.
Physical Therapy Assistant
Southern Crescent Medical Clinic
Jonesboro, GA
04.2006 - 03.2009
- Assisted physical therapists in providing treatments, such as therapeutic exercises and activities, massage, gait training, balance and coordination activities, and joint mobilization.
- Provided support to patients with range of motion exercises, transfer activities, ambulation and mobility activities.
- Performed administrative tasks such as completing documentation, scheduling appointments, maintaining records, ordering supplies and answering phones.
- Collaborated with other healthcare professionals such as physicians or occupational therapists to coordinate treatment plans.
- Maintained a clean work environment by adhering to infection control protocols.
- Observed patients during treatments to ensure safety while performing exercises or using equipment.
- Communicated effectively with supervisors regarding changes in patient status or need for additional resources.
- Provided emotional support for patients throughout recovery process.
- Ensured all equipment was functioning properly before use.
- Adhered to infection-control policies and protocols to attain safe and clean working environment.
- Protected confidential documents to prevent unauthorized access.
- Maintained clean and organized treatment areas and equipment.
- Cleaned therapy equipment following each appointment to achieve sanitary regulations.
- Documented patient progress, treatments, and data in charts.
- Took calls and scheduled appointments for patients.
Education
High School Diploma -
Lecanto Hogh School
Lecanto, FL06-1991
Some College (No Degree) - Nurse's Assistant
Central Florida Community College
Ocala, FlSkills
- Technical communication
- Technical troubleshooting
- Troubleshooting techniques
- Continuous improvement
- Analytical thinking
- Emergency response
- Coaching and mentoring
- Customer relations
- Knowledge sharing
- Compliance monitoring
- Team collaboration
- Failure management
Affiliations
- Gardening
- Art
Accomplishments
- Leadership Award
Languages
English
Native/ Bilingual
American Sign Language
Limited
Certification
- Licensed Insurance Agent
Timeline
Response Specialist/Toyota Connected Services
Working Solutions
02.2022 - Current
Swim Instructor
Peachtree Dive Center
03.2009 - 08.2021
Physical Therapy Assistant
Southern Crescent Medical Clinic
04.2006 - 03.2009
High School Diploma -
Lecanto Hogh School
Some College (No Degree) - Nurse's Assistant
Central Florida Community College
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