Sandra Houghton
SOUTHFIELD,MI
Summary
Knowledgeable Data Center Technician bringing over twenty years' experience in helpdesk support, network administration and device support. Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity. Desire for long-term position with room for career advancement.
Overview
24
24
years of professional experience
Work History
Data Center Operations Technician
Corewell Health
SOUTHFIELD, MI
03.2000 - 12.2023
- Assisted with capacity planning initiatives by monitoring utilization trends across various resources within the data center environment.
- Implemented backup strategies for critical system components and ensured integrity of the backups.
- Reviewed logs from multiple sources to detect anomalies or suspicious activity.
- Monitored server performance using system utilities to ensure optimal operation.
- Maintained and monitored data center operations, including power systems, cooling systems, fire suppression systems, and physical security.
- Created detailed documentation of operational procedures and best practices.
- Documented processes and kept event logs in SharePoint.
- Trained team members and users in newly implemented and emerging technology to enhance business productivity.
Computer Operator
SelectCare
Troy, MI
Jan - 02.2000
- Input data from multiple sources and output data to various forms of physical media.
- Verified accuracy and sorted information to prepare source data for computer entry.
- Maintained storage disks, tapes and cartridges according to industry standards.
- Coordinated with vendors to acquire necessary hardware/software components.
- Maintained documentation of system configurations and updates.
Education
Associate of Arts - Data Processing Technology
Lewis College of Business
Detroit, MI06-1984
Skills
- System monitoring
- Vendor coordination
- Disaster Recovery
- Incident Response
References
References available upon request.
Timeline
Data Center Operations Technician
Corewell Health
03.2000 - 12.2023
Computer Operator
SelectCare
Jan - 02.2000
Associate of Arts - Data Processing Technology
Lewis College of Business
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