Sandra Huffman
BROKEN ARROW,OK
Summary
Dynamic customer service representative with a proven track record at Fellers LLC, excelling in cross-selling and upselling. Leveraged empathy and patience to enhance customer satisfaction, resulting in increased loyalty. Committed to ongoing training, I consistently provided informed recommendations, fostering trust and confidence in product offerings.
Overview
19
19
years of professional experience
Work History
CSR, Sales
Fellers Llc
Tulsa, OK
12.2006 - 07.2025
- Assisted customers with inquiries to enhance satisfaction and loyalty.
- Processed sales transactions efficiently using point-of-sale systems.
- Learned product features and benefits to provide informed recommendations.
- Collaborated with team members to maintain a positive store environment.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
- Participated in ongoing training programs to stay current on industry trends, products, and best practices.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Attended monthly sales meetings and quarterly sales trainings.
Education
GED -
Broken Arrow High
Broken Arrow, OKSkills
- Cross-selling and upselling
- Empathy and patience
- Performance tracking
Timeline
CSR, Sales
Fellers Llc
12.2006 - 07.2025
GED -
Broken Arrow High