Sandra HUTCHINSON
Otis,OR
Summary
Experienced Transportation Service Representative with over 8 years in high-volume customer service environments. Delivered accurate and efficient service while ensuring compliance with policies and regulations. Educated customers on complex products and services, utilizing customer service software including OLIVR, and proficient in Microsoft Word and Excel.
Overview
11
11
years of professional experience
Work History
Transportation Service Representative
DMV
Lincoln City, OR
08.2018 - Current
- Processed vehicle registration, title, and licensing transactions with strong attention to DMV compliance requirements.
- Assisted customers with inquiries, resolving account issues and explaining procedures clearly.
- Verified records, documents, and identity information to support accurate service completion and reduce errors.
- Entered and updated customer data in DMV systems while maintaining confidentiality and record integrity.
- Keeping the office clean and organized while prioritizing time, tasks and resources.
- Complete reports and maintaining accurate records.
Service Transformation Program
DMV
Salem, OR
01.2020 - 07.2020
- Coordinated training classes by notifying attendees and managers, arranging facilities and equipment, scheduling speakers, and preparing training and reference materials.
- Acquire and maintain a thorough knowledge of the work performed in the Customer Services Group and DMV's driver and vehicle licensing policies, procedures and programs.
- Design complex instructional materials, lesson plans and audiovisual presentation materials.
- Identify training program needs, request input from managers and recommend changes to the curriculum.
Front Desk Receptionist
D Sands Condominiums
Lincoln City, OR
11.2017 - 08.2019
- Greeted residents, visitors, and vendors, delivering courteous front desk service and clear directions.
- Managed multi-line phone calls, relayed messages, and coordinated inquiries with appropriate condo staff.
- Scheduled package, visitor, and service access, maintaining accurate front desk records and logs.
- Resolved guest concerns promptly, using sound judgment to support smooth daily operations.
- Kept the front desk clean and presentable with all necessary materials.
Medical Billing Specialist
Pacific West Ambulance
Lincoln City, OR
10.2015 - 03.2018
- Resolved claim denials by researching edits, correcting errors, and resubmitting clean claims.
- Processed ambulance claims submissions, ensuring coding accuracy and payer compliance.
- Posted payments and adjustments accurately, maintaining balanced patient account records.
- Followed up on outstanding accounts receivable, prioritizing aging claims for resolution.
- Wrote thorough reports on billing activity with clear and reliable data.
Education
High School Diploma -
Career Tech High School
Lincoln City, OR01-2013
Skills
- Transportation regulations
- Accurate data management
- Customer service
- Efficient service delivery
- Record management
- Time management
- Multitasking proficiency
- Conflict resolution skills
Timeline
Service Transformation Program
DMV
01.2020 - 07.2020
Transportation Service Representative
DMV
08.2018 - Current
Front Desk Receptionist
D Sands Condominiums
11.2017 - 08.2019
Medical Billing Specialist
Pacific West Ambulance
10.2015 - 03.2018
High School Diploma -
Career Tech High School