Sandra Islas
Fort Myers
Summary
Seeking a dynamic role within a fast paced environment where I can broaden my skills and knowledge to communicate and problem solve to deliver amazing results.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Coup Electric
Fort Myers, FL
06.2025 - 10.2025
- Assisted customers with inquiries and resolved issues efficiently through phone and email communication.
- Processed customer orders accurately while ensuring timely updates on order status and delivery.
- Collaborated with team members to enhance customer service processes and improve overall satisfaction.
- Utilized Service Titan software to track customer interactions and maintain detailed records of service requests.
Customer Service Representative
RV Doctor
Fort Myers, FL
12.2024 - 06.2025
- Utilized Fleetmatics software to track customer interactions and maintain detailed records of service requests.
- Responded promptly to customer feedback, implementing changes based on insights to improve service quality.
- Educated customers on product features, troubleshooting procedures, and warranty information for enhanced user experience.
- Participated in training sessions to develop knowledge of products, services, and effective communication techniques.
Customer Service Representative
CMR Roofing and Construction
Naples, FL
12.2023 - 12.2024
- Utilized CRM software to track customer interactions and maintain detailed records of service requests.
- Managed high-volume inquiries during peak times, demonstrating adaptability and maintaining service standards under pressure.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Radiology Regional Center
Estero, FL
07.2022 - 10.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
Instructional Paraprofessional
Lee County School District
Fort Myers, FL
02.2001 - 07.2022
- Supported instructional staff by preparing educational materials and resources for diverse learning environments.
- Assisted students with special needs in daily activities, fostering independence and engagement.
- Collaborated with teachers to implement individualized education plans (IEPs) effectively.
- Monitored student progress, providing feedback to educators on academic and behavioral development.
- Facilitated small group instruction, enhancing comprehension and retention of core subjects.
- Mentored new paraprofessionals, ensuring adherence to best practices and school policies.
- Worked closely with lead teachers to develop curriculum materials that aligned with state standards and district objectives.
- Provided one-on-one support for students with special needs, ensuring their individualized learning goals were met.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Served as a positive role model for students, demonstrating professionalism and dedication to their education at all times.
Education
High School Diploma -
Estero High School
Estero, FL06-1997
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Building rapport
- Bilingual
- Team Player
- Detail Oriented
- Reliable with great work ethics
- Meticulous and Organized
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Coup Electric
06.2025 - 10.2025
Customer Service Representative
RV Doctor
12.2024 - 06.2025
Customer Service Representative
CMR Roofing and Construction
12.2023 - 12.2024
Customer Service Representative
Radiology Regional Center
07.2022 - 10.2023
Instructional Paraprofessional
Lee County School District
02.2001 - 07.2022
High School Diploma -
Estero High School